Group Account Supervisor

Title: Group Account Supervisor 

Company/Location: Biolumina, New York, NY 

Department/Discipline: Account 

Description - 

The Group Account Supervisor will operate on multiple levels, both internally and externally, to strategically manage the brand, agency team and client relationship. 

 Primary Job Responsibilities 

• Demonstrate "Big Picture" thinking view of Brand and business and provide strategic contributions to success of Brand 

• Lead strategic and tactical planning process 

• Demonstrate mastery of brand category and competitive data, including key studies 

• Aggressively monitor and understand the competitive landscape, both strategic and creative 

• Seek opportunities to showcase agency work among current and prospective clients 

•  Seek opportunities to grow business within current accounts and into new accounts connected with that client. 

• Demonstrate the fiscal acumen to lead a profitable account 

• Aggressively monitor fee performance to encourage/ensure profitability. 

• Demonstrate ability to determine and negotiate budget needs, produce accurate and timely fee reconciliations, and provide input to development of the fee 

•  Manage expectations of both the agency staff and client to ensure a positive, productive atmosphere 

• Ensure that all Agency work represents the best we have to offer -- strategically sound, arresting creative, and error-free 

• Keep abreast of marketing/advertising and brand-specific trends in order to offer added-value to the client/creative product 

• Demonstrate ability to adapt to various client corporate cultures. 

• Keeping senior management briefed on account activities 

• Continue to refine skills in strategy and the business planning process 

• Articulate agency POV without being afraid to take a stand 

• Strategically problem solve for discrepancies between client and agency 

•  Act as a positive role model for agency at client and industry events 

• Demonstrate comprehensive understanding of client's business and actively seek opportunities for further account development 

• Demonstrate the ability to analyze market research, identify strategic issues, and effectively communicate findings 

• Establish credibility with clients at all levels and embody service-oriented attitude 

• Become trusted and integral strategic advisor to the client team 

Additional Responsibilities 

• Communicate effectively and professionally both internally and externally 

• Demonstrate good problem-solving and interpersonal skills 

• Demonstrate ability to set priorities while handling multiple projects and to delegate work appropriately 

• Remain calm despite high pressure situations 

• Project a professional, positive attitude toward peers and clients within the department and the agency 

• Uphold Agency quality standards in servicing the Client 

• Maintain accurate time sheets 

• Foster a positive team atmosphere demonstrating respect for peers and supervisors 

• Assist other members of department/team as needed when workload allows 

•  Foster senior level partnerships with creative/account colleagues 

• Understand when it’s appropriate to make decisions independently and when to escalate issues/decisions to manager 

• Uphold the Company Values (the 3 E’s) in all decisions and interactions 

• In person client travel is required 

Management Responsibilities 

• Assign work to assure project deadlines are met 

• Monitor overall workload to effect efficiency and assure that waiting or downtime is minimized 

• Keep supervisor or department head apprised of any workload challenges/concerns on assigned team accounts that may necessitate hiring freelancers 

• Monitor, review and approve direct report’s time sheets in terms of hours worked on specific jobs 

• Provide constructive and direct ongoing feedback to direct reports 

• Evaluate performance of direct reports and complete and deliver performance reviews 

• Help supervisor manage and resolve staff issues including performance, personal presentation and internal interactions 

•  Recommend adjustments/additions to the roles and procedures of the department to achieve continuous improvement and efficiency across all accounts and/or specific accounts 

• Help interview, train and orient new team members to the agency, department, and account(s) at the direction of department head 

• Provide ongoing guidance to all team members and be available to them as a resource for account/agency/departmental policies, procedures, etc. 

Qualifications: 

• College degree, preferably in marketing, advertising, communications or science/medicine 

• 5 - 7 years Agency or comparable experience (HCP Agency marketing experience preferred) 

• 2 years of supervisory experience 

• Excellent written and oral communication skills 

• Well-developed knowledge of business practices/vendor relations 

• Maturity to handle independent senior-level Client contact 

• Ability to manage and train staff 

• Successful history of growing brands and possibly launching brands 

• Understanding of therapeutic categories/disease states 

Biolumina’s Values 

Open Mind 

• Always ask why—of your teammates, your clients, and yourself. And don’t stop there—keep asking questions 

• Be respectful of others’ ideas, opinions, and diverse backgrounds 

• Be flexible and adaptive to new ways of doing things 

Brave Heart 

• Speak your mind…and your heart 

• Courageously step forward to try something new and help others to do the same 

• Be brave enough to defend your opinions—and brave enough to change them 

Ready Hands 

• Be proactive and push things forward 

• Reach out to offer help and raise your hand to ask for help 

• Go out of your way to show gratitude 

The range below represents the low and high end of the base salary someone in this role may earn as an employee of an Omnicom Health Group company in the United States. Salaries will vary based on various factors including but not limited to professional and academic experience, training, associated responsibilities, and other business and organizational needs. The range listed is just one component of our total compensation package for employees. Salary decisions are dependent on the circumstances of each hire. 

• $78,000 - $149,500

Omnicom Health Group is committed to hiring and developing exceptional talent. We agree that talent is equally distributed, and we’re focused on developing diverse teams that can bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together. Join us—we look forward to getting to know you.