GM Labor Information Data Project Specialist

Description
Work Arrangement
Hybrid - This role is categorized as hybrid. This means the successful candidate is expected to report to Warren three times per week, at minimum.
The Role
CCA's Service Operations is the organization responsible for supporting GM's global dealer network with tools and equipment, technician training and warranty administration. We are seeking a highly organized and collaborative team member to support the improvement and execution of GM's Global Warranty Management (GWM) processes.
This role focuses on identifying and resolving internal and dealer warranty claim issues, improving system efficiency, and contributing to cost-saving strategies related to warranty operations.
What You'll Do:

• Investigate and resolve internal and dealer-related warranty claim issues.
• Recommend future-focused improvements aimed at reducing warranty costs and streamlining dealer claim processes.
• Participate in the development, testing, and implementation of projects related to Global Warranty Management (GWM) and warranty cost avoidance.
• Conduct audit and compliance activities related to GWM and the GM Labor Information Database (GMLID), including SOX and access control management.
• Maintain accuracy and integrity of Master Data within GWM systems.
• Effectively communicate how GWM and GMLID function across various GM departments.
• Collaborate with global support teams

Additional Description
Your Skills and Abilities (Required Qualifications):

• Bachelor's degree in Engineering, Automotive Technology, or a related field (or equivalent experience).
• 5+ years in warranty claims processing for an automotive manufacturer or a related field.
• Strong understanding of both OEM and dealer operations related to warranty claims.
• In-depth knowledge of the end-to-end warranty process and how warranties function within the automotive industry
• Excellent organizational, communication, and interpersonal skills.
• Demonstrated ability to work effectively in cross-functional and multicultural environments.
• Self-motivated, with the ability to operate independently with minimal supervision.

What Gives You a Competitive Edge (Preferred):

• Experience in project and program management
• In-depth knowledge of the GM Labor Information Database (GMLID) and Global Warranty Management systems.

This job may be eligible for relocation benefits.
GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP NOW OR IN THE FUTURE. THIS INCLUDES DIRECT COMPANY SPONSORSHIP, ENTRY OF GM AS THE IMMIGRATION EMPLOYER OF RECORD ON A GOVERNMENT FORM, AND ANY WORK AUTHORIZATION REQUIRING A WRITTEN SUBMISSION OR OTHER IMMIGRATION SUPPORT FROM THE COMPANY (e.g., H-1B, OPT, STEM OPT, CPT, TN, J-1, etc.)
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