Global Security - Program Manager

Job Description
Job Description
The Global Security Program Manager (North America) is a key member of the GS Corporate and Technical Security teams, and will have a leading role in driving the delivery of the strategic agenda in the region to keep our firm and people safe and secure.
As the Global Security Program Manager within the GS Corporate and Technical Security teams, you will play a leading role in promoting the delivery of our strategic agenda in North America to keep our firm and people safe and secure. You will coordinate and collaborate across multiple GS lines to accelerate and assure progress of priority programs and workstreams, focusing on outcomes and measurable results.
Job Responsibilities

• Coordinate and collaborate across multiple GS lines to plan and drive the delivery of high priority programs and initiatives across Corporate and Technical Security in North America
• Utilize program management tools to track and report on progress of programs and workstreams, identify delivery risks and blockers, and facilitating cross-functional collaboration to mitigate issues and accelerate progress
• Prepare program updates for presentation to senior executives and relevant forums, facilitating accountability and maintaining focus on outcomes and measurable results
• Build relationships with key stakeholders across Global Security teams and other functions, proactively identifying cross-cutting issues and coordinating problem resolution
• Implement continuous process improvement initiatives to enhance operational effectiveness, efficiency, and resilience
• Partner with Finance & Business Management to coordinate the management of the strategic agenda in line with budgetary and process requirements, partner closely with Risk & Controls to ensure appropriate levels of assurance
• Link and track progress of capital and ongoing maintenance initiatives to issues in site security operations or systems that have been identified both proactively and reactively, and partner with Governance and others to ensure standards, procedures, and training are updated and refined to reflect cross-cutting changes
• Lead the development, implementation, and management of a comprehensive testing and exercising program, driving the scheduling, monitoring, and completion of these and analyzing reports to identify improvements - further ensuring standards, procedures, and training are updated and refined
• Manage ad-hoc and ongoing requirements, including the collection and coordination of information needs for different forums

Required qualifications, capabilities and skills

• 8+ years of relevant experience in program management or direct experience in security operations management
• Expertise in strategic planning and execution of large-scale and complex initiatives
• Ability to anticipate and identify risks and blockers to progress and collaborate to develop effective mitigants
• Strong critical thinking and problem-solving skills and ability to prioritize workloads within a busy, dynamic environment
• Excellent communication (both written and oral) skills, including the ability to present security and technology concepts to a broad range of stakeholders
• Adept at developing relationships across organizational lines, including with senior executives

Preferred qualifications, capabilities and skills

• Significant experience in a similarly complex public or private sector organization (preferably in a regulated context but not limited to the financial industry)
• Knowledge of the security industry, including guard force management, technical security systems, security operations, and incident management
• Experience in physical or cyber security training and testing and exercising
• A relevant postgraduate qualification or professional certifications

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
The Global Security (GS) team protects the firm's people and assets, ensuring the safety of business operations through the implementation of technology, best-in-class talent and client collaboration. Teams are responsible for developing safety policies and procedures, customer safety, pre-employment screening, fraud investigations and security operations on a global basis.