Global Operations - Logistics Director

Job Description

Creative Artists Agency (CAA) is the leading entertainment and sports agency, with global expertise in filmed and live entertainment, digital media, publishing, sponsorship sales and endorsements, licensing, media finance, consumer investing, fashion, trademark licensing, and philanthropy.  Distinguished by its culture of collaboration and exceptional client service, CAA’s diverse workforce identifies, innovates, and amplifies opportunities for the people and organizations that shape culture and inspire the world.  The trailblazer of the agency business, CAA was the first to build a sports business, create an investment bank, launch a venture fund, found technology start-up companies, establish a philanthropic arm, build a business in China, and form a brand marketing services division, among other innovations.

The Role

The Logistics Director is responsible for the strategic oversight and day-to-day management of logistics services across the organization. This includes mailroom operations, shipping and receiving, internal moves, records retention and management, offsite storage, and other operational support functions. The role ensures efficient, standardized, and compliant service delivery across locations, aligning with both business needs and enterprise-wide policies. 

This position requires a strong operator with expertise in logistics and records governance, capable of implementing scalable processes and leading high-performing teams across diverse functional areas. 

Responsibilities

 Logistics Operations Management 

• Lead and manage logistics functions including mailroom operations, courier services, interoffice pouch systems, shipping and receiving, and internal/external deliveries. 

• Oversee internal move logistics (people, furniture, equipment) in coordination with Facilities and IT. 

• Manage day-to-day operations related to office supply inventory, printer station replenishment, and asset movement. 

Records Retention & Storage Oversight 

• Own and manage the company’s records retention program, including oversight of physical records, offsite storage, retrieval protocols, and compliance with company policies and legal/regulatory requirements. 

• Establish and enforce standards for document classification, storage duration, and secure destruction in partnership with Legal, IT, and other stakeholders. 

• Maintain strong relationships with storage vendors and ensure accurate tracking and reporting of archived materials. 

• Conduct periodic reviews and audits of stored records to ensure ongoing compliance and operational efficiency. 

Team & Vendor Oversight 

• Lead logistics teams across offices; set expectations, provide training, and promote operational consistency and service excellence. 

• Manage vendor performance across courier, storage, move, and supply providers; track SLAs, conduct regular reviews, and escalate issues as needed. 

Process Improvement & Standardization 

• Document logistics procedures and maintain up-to-date training guides across supported locations. 

• Continuously assess and optimize workflows to improve speed, accuracy, cost-efficiency, and employee experience. 

• Leverage technology to improve records tracking, shipping requests, inventory, and service requests. 

Cross-Functional Collaboration 

• Collaborate closely with Facilities, Procurement, HR, Legal, and IT to ensure integrated logistics support that aligns with operational and compliance objectives. 

• Support enterprise initiatives such as space planning, reconfigurations, and business continuity plans by providing logistics execution and coordination. 

Compliance & Risk Management 

• Ensure adherence to records retention schedules, chain-of-custody protocols, and proper handling of confidential or regulated materials. 

• Promote safety, regulatory compliance, and risk mitigation practices related to freight, storage, and material handling. 

Requirements

• 8–10+ years of experience in logistics, operations, or corporate services, with direct responsibility for records retention and/or storage programs. 

• Deep understanding of records management best practices, including storage lifecycle, compliance, and destruction protocols. 

• Strong vendor management and contract negotiation experience. 

• Proven success managing multi-site logistics teams and operational service delivery. 

• Excellent project management and organizational skills, with a bias toward process improvement. 

• Familiarity with enterprise logistics, records management systems, and workflow tools. 

• Outstanding interpersonal and communication skills; able to engage with stakeholders at all levels. 

Location

This role is on-site Monday through Thursday in our Los Angeles offices and work remotely on Fridays. 

Compensation

 The annual base salary for this position is in the range of $ $180,000 - $210,000. This position also is eligible for benefits and discretionary bonus. Ultimately, the salary may vary based upon, but not limited to, relevant experience, time in role, business sector, and geographic location, among other criteria. Please talk with a CAA Recruiter to learn more.

Creative Artists Agency, LLC (the “Company”) is committed to a policy of Equal Employment Opportunity and will not discriminate on the basis of race (inclusive of traits historically associated with race, including hair texture and protective hairstyles), color, religion, creed, gender or sex (including pregnancy, childbirth, breastfeeding or related medical conditions), national origin, ancestry, age, physical disability, mental disability, medical condition, genetic information, family and medical care leave status, military or veteran status, marital status, family status, sexual orientation, gender identity, gender expression, political affiliation, an employee’s or their dependent’s reproductive health decision making (e.g., the decision to use or access a particular drug, device or medical service), or any other characteristic protected by applicable law.

The Company also complies with the Americans with Disabilities Act and applicable state and local laws with regard to providing reasonable accommodation for qualified individuals with disabilities.

CAA does not accept unsolicited resumes from third-party recruiters unless they were contractually engaged by CAA to provide candidates for a specified opening. Any such employment agency, person or entity that submits an unsolicited resume does so with the acknowledgement and agreement that CAA will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.