Global Installed Base Administrator

Job Description SummaryThe Global IB Administrator plays a pivotal role in driving global Installed Base (IB) visibility, data quality, and strategic utilization. This role leads global IB monitoring and clean-up initiatives, supports End-of-Life (EOL) programs with actionable IB insights, and partners with service, engineering, commercial, marketing, and regulatory teams to ensure IB data is leveraged for business continuity, opportunity generation, and compliance.
As a technical project analyst, the Global IB Administrator will be responsible for providing input and analysis in creation of key technology solutions. They will be accountable for partnering with stakeholders to provide analysis, solutioning and project management.

Job Description

Roles and Responsibilities

• Coordinate deliverables across functional stakeholders, customers, 3rd party vendors and partners within subject matter expertise.

• Understanding, influencing and negotiating with customers and partners in defining and driving requirements.

• Design, build and operationalize solutions to meet the needs of both functional stakeholders and end users.

• Manage vendor and partner relationships, driving enhancement plans for both technical integration improvements as well as operational and support enhancements.

Global IB Management - IB Monitoring and Best Practices

• Responsible for product installed base management for the SEI (Solutions for Enterprise Imaging business unit) business.

• Lead cross-functional service and CRM efforts to ensure that IB data is tracked, available, and used effectively for IB strategy development with the required level of quality.

• Establish standard processes, identify technical gaps, and promote PSR concept to drive temporary and permanent measures.

• Lead global IB monitoring and clean-up efforts to ensure data accuracy and completeness.

• Develop and maintain global IB reporting tools to provide real-time visibility into IB deviations and trends.

• Define and promote best practices for IB data management across regions and functions.

• Support and monitor SW, 3rd party SW and HW IB creation processes globally.

IB Data tracking and utilization:

• Identify, initiate, and execute IB data tracking quality initiatives.

• Monitor compliance of regional (and channel partner if required) service teams to IB data tracking requirements.

• Partner with engineering and product management to support NPIs and ECR/ECO with IB field dependencies.

• Communicate on critical business matters related to IB management to key stakeholders.

End of Life (EOL) and Commercial Strategy:

• Global IB reporting to be used in EOL projects.

• Identify and communicate IB-related risks and opportunities associated with EOL programs.

• Monitor regional and channel partner initiatives for EOL product's replacement, follow-up replacement projects and ensure IB updates in CRM.

• Collaborate with the EOL team to provide IB reporting and regional validation to support product lifecycle transitions.

• Partner with commercial and marketing teams to generate leads and opportunities from EOL initiatives.

• Monitor CRM updates for IB impacted by EOL projects.

Obsolescence Management and Business continuity:

• Monitor and support IB retirement process.

• Demonstrate sense of urgency in response to customers and drive actions through 100% ownership.

• Identify regional exposure to EOL third party software and hardware to give visibility to the Global EOL Team.

Product Quality and Reliability - IB Reporting and Compliance:

• Support the installed base management process simplification to enable more efficient and consistent program/project execution.

• Support cross-functional and global projects and processes that require installed base visibility and product layout in the CRM.

• IB reporting following global standards across all regions.

• Establish/drive collaboration and win-win partnerships with all relevant stakeholders to ensure all customer and business needs are met.

• Support global regulatory and business reporting needs with accurate and timely IB data.

• Ensure alignment with compliance requirements and internal audit standards.

• Drive continuous improvement in IB data governance and reporting processes.

Service Contract Management and Global Support:

• Support the creation, renewal, and termination data in CRMs and billing tools.

• Ensure contract terms align with service delivery capabilities and customer expectations.

• Maintain accurate contract records and documentation in relevant systems.

• Define, implement and monitor best practices across all the regions and funcions.

• Monitor alignment between CRM data and quoting tools visibility.

• Collaborate with service quoting initiatives and process simplification.

Education Qualification

• Bachelor's Degree

• Basic/Intermediate experience

Required Qualifications

• Experience in services & digital dusiness processes or equivalent.

• Exposure to data governance, lifecycle management, or service operations.

• Strong analytical and communication skills with the ability to influence cross-functional teams.

Desired Characteristics

• Demonstrated ability to lead cross-regional initiatives and manage complex datasets.

• Contract management/service quoting exposure.

• Experience with IT reporting tools.

• Exposure to CRM management.

• Strategic mindset with a hands-on approach to problem-solving and execution.

• Strong written and verbal communication skills, able to convey thoughts and messages in a clear and succinct manner.

• Excellent organizational skills.

• Operates with a thorough, detail oriented mindset.

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Additional Information