Global Forum Manager

POSITION PURPOSE

The Global Forum Manager consults and advises as a subject matter expert to create business value within the Chapters and Regions channel through the consultation and communication of Forum /products, programs, and services in the delivery of world class forum and education programs.

PRIMARY RESPONSIBILITIES

• Strategically and proactively partner with channel stakeholders to promote, deliver, and support Forum content and products to add member value at the chapter and the regional level.

• As subject matter expert, provide training and coaching of content and products to key management associates based in channel(s) of support to ensure the correct utilization and delivery of products.

• As the channel partner, advise the Forum team on insights, initiatives and best practices gathered from the channel to incorporate in products.

• Build and establish relationships with Learning Development, Chapters and Regions and other teams that impact Forums goals and initiatives.

• Engage in recommending experts and collaborators in support of a unique forum community in the respective channel of support.

• Serves as business partner for the channel, establishing regular communication and providing insights from the department and committees goals and initiatives to achieve on agreed KPI’s.

• Provide strategic support to channel’s annual priorities by helping to develop and achieve strategic plans and goals for forum and as per agreed KPI’s.

• Provide advisory services on program design best practices, relevant in-house tools, content, and resources, that allow for the forum and educational health of the channel to flourish.

• Provide relevant data and analysis to support the health of forum and in the channel by utilizing tools and resources to assist the channel in determining needs to support data-driven decisions to provide best-in-class opportunities for peer-to-peer connections.

• Support the design and delivery of officer education workshops at global levels as required.

• Provide support and content for the Forum department to the relevant stakeholder(s) in Chapters and Regions.

• Support Champion Recognition program in the respective channel.

• Support global program design and development work for YPO champions and members across the organization.

• Support technology-enabled solutions for forum experiences in collaboration with team members.

SKILLS

• Ability to work collaboratively in a multi-cultural organization with international members, helping them achieve excellence in voluntary roles for YPO initiatives.

• Excellent interpersonal skills, adept at building meaningful relationships with all levels of associates, members and vendors. Adaptable, insightful, empathetic and reliable.

• Able to maintain discretion and integrity of confidential information.

• Resourceful and able to work independently with initiative and good judgement. Effective time management, organization and prioritization, managing multiple projects simultaneously.

• Possesses a distinct global mindset, sensitive to local and international customs and protocols.

• A solid understanding of program / project management principles to effectively participate and execute programs and projects.

• Able to identify problems, research alternatives, provide solutions and/or resolve issues in a timely manner. Anticipates member needs and delivers with clarity.

• Analytical with ability to influence and guide appropriately and execute. Natural curiosity and desire to learn more; proficiency and interest in applying new technologies and tools.

• Excellent verbal and written communication skills, including proof reading, with a meticulous attention to detail. Adjusts communication style appropriately to the audience.

• Professional presence and demeanor to interact easily with YPO members, C-level executives and high-profile corporate leaders.

EXPERIENCE/BACKGROUND

• 5+ years of experience in program or project management and/or adult learning.

• 5+ years of relationship management experience, in a highly collaborative environment.

• Relevant experience designing and delivering programs.

• Experience in supporting and executing multiple stakeholder goals and deliverables.

• Membership or association experience preferred, with awareness of governance structures.

• Experience in professional services and/or event planning environments with multiple stakeholder groups/committees and consensus management preferred.

EDUCATION/TRAINING/CERTIFICATION

• Bachelor’s degree or equivalent experience.

• Proficiency in Microsoft Office (required) and CRM software (preferred).

PHYSICAL REQUIREMENTS

• Ability to work flexible and/or extended hours as needed to accommodate members and team members in multiple time zones.

• Ability to work for extended hours at a computer screen.

• Willingness and ability to travel, domestically and internationally, without restrictions, approximately 25% per year.

EOE

YPO is an Equal Opportunity Employer. YPO takes pride in supporting a diverse workforce and demonstrates this through its policies and practices. YPO does not discriminate in recruiting, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status.