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Global Collections Analyst Intern (Summer 2024)

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Role Description

As an intern on the Dropbox Finance Team, you will support the Accounts Receivable teams end-to-end collections processes for Dropbox Business and Enterprise customers

This internship is designed for you to get hands-on, practical experience inside a world-class finance team. You will learn and execute collections activities for our global customer base while providing an exceptional level of customer service to keep our largest customers feeling great about Dropbox. 

Your day-to-day tasks include customer follow ups, customer query resolution, cash application, write off’s and bad debt analysis. You will be driven by delivering results and creating an impact, while also maintaining a high standard of customer service and operational excellence. You will be a key business partner and work closely with our Finance, Customer Experience and Sales teams.

This role is available to students enrolled in a higher education organization in Ireland and have full work authorization. The dates of this internship are May - August or June - September 2024.


As an intern, you'll be responsible for:

  • Communicating with customers to collect overdue balances.
  • Managing the Accounts Receivable ticketing queue daily using Zendesk, HighRadius, and the accounts-receivable email alias.
  • Collaborating with internal and external stakeholders to promptly resolve issues within SLA.
  • Supporting cash application processes.
  • Contributing to bank reconciliations.
  • Reviewing and approving payment terms for customers.
  • Compiling month-close checklists.
  • Assisting in ad hoc projects and initiatives as needed.


  • Currently enrolled in a higher-education institution in Ireland, studying Business, Finance, Accounting, or related fields, with full work authorization graduating in 2026.
  • Thrives in execution, enjoys handling high volumes, and is motivated to achieve goals and targets.
  • Independent, a self-starter, and takes full ownership of assigned accounts.
  • Excellent interpersonal skills to build and maintain strong relationships with the team, internal stakeholders, and external customers.
  • Demonstrates strong organizational skills, prioritizes tasks effectively, resolves issues promptly, and meets various deadlines.
  • Has a process-oriented mindset with a basic understanding of financial controls.
  • Desires to work in a dynamic, diverse, and fast-paced environment.
  • Is fluent in English, both written and spoken.
  • Experience with Microsoft Applications.

Preferred Qualifications

  • Excellent communication and interpersonal skills. As this person will essentially be the face of Dropbox, it is important that this person strikes the right balance between the business requirements and customer satisfaction. Fluent in English - especially written
  • Self starter who has experience working in a busy, fast paced environment, and can get through high volumes of work.
  • Organisation skills - this person will be required to follow up on various queries at the same time. We need to ensure that customer’s queries are resolved in timely manner for invoices to be paid.

Dropbox is a Virtual First company and is open to hiring candidates in all authorized locations. However, for this role, the locations posted are preferred.

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What are Dropbox Perks + Benefits

Dropbox Benefits Overview

We’re proud to offer benefits that help all Dropboxers take care of their holistic selves, so they can keep flowing at work.

Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Employee resource groups
Employee-led culture committees
Flexible work schedule
Remote work program
Documented equal pay policy
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Team workouts
Mental health benefits
Financial & Retirement
401(K) matching
Company equity
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Restricted work hours
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
At Dropbox, this is called 'Recharge'
Paid holidays
Office Perks
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Recreational clubs
Relocation assistance
Fitness stipend
Home-office stipend for remote employees
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend
Continuing education available during work hours
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

In order to be successful in our Virtual First environment we needed to make changes that would allow employees to have more control over both where and how they work. Therefore, we embrace “non-linear workdays” with defined core collaboration hours that overlap across time zones. Beyond that, we encourage employees to design their own schedules to balance collaboration with needs for individual focus. We’ve also moved from “all day syncs” to an “async by default” culture, reserving meetings for discussion, debate, and decision-making, and handling all other work in our deep focus hours.

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