Role Description

As an intern on the Dropbox Finance Team, you will support the Accounts Receivable teams end-to-end collections processes for Dropbox Business and Enterprise customers. 

This internship is designed for you to get hands-on, practical experience inside a world-class finance team. You will learn and execute collections activities for our global customer base while providing an exceptional level of customer service to keep our largest customers feeling great about Dropbox. 

Your day-to-day tasks include customer follow ups, customer query resolution, cash application, write off’s and bad debt analysis. You will be driven by delivering results and creating an impact, while also maintaining a high standard of customer service and operational excellence. You will be a key business partner and work closely with our Finance, Customer Experience and Sales teams.

This role is available to students enrolled in a higher education organization in Ireland and have full work authorization. The dates of this internship are May - August or June - September 2024.

Responsibilities

As an intern, you'll be responsible for:

• Communicating with customers to collect overdue balances.
• Managing the Accounts Receivable ticketing queue daily using Zendesk, HighRadius, and the accounts-receivable email alias.
• Collaborating with internal and external stakeholders to promptly resolve issues within SLA.
• Supporting cash application processes.
• Contributing to bank reconciliations.
• Reviewing and approving payment terms for customers.
• Compiling month-close checklists.
• Assisting in ad hoc projects and initiatives as needed.

Requirements

• Currently enrolled in a higher-education institution in Ireland, studying Business, Finance, Accounting, or related fields, with full work authorization graduating in 2026.
• Thrives in execution, enjoys handling high volumes, and is motivated to achieve goals and targets.
• Independent, a self-starter, and takes full ownership of assigned accounts.
• Excellent interpersonal skills to build and maintain strong relationships with the team, internal stakeholders, and external customers.
• Demonstrates strong organizational skills, prioritizes tasks effectively, resolves issues promptly, and meets various deadlines.
• Has a process-oriented mindset with a basic understanding of financial controls.
• Desires to work in a dynamic, diverse, and fast-paced environment.
• Is fluent in English, both written and spoken.
• Experience with Microsoft Applications.

Preferred Qualifications

• Excellent communication and interpersonal skills. As this person will essentially be the face of Dropbox, it is important that this person strikes the right balance between the business requirements and customer satisfaction. Fluent in English - especially written
• Self starter who has experience working in a busy, fast paced environment, and can get through high volumes of work.
• Organisation skills - this person will be required to follow up on various queries at the same time. We need to ensure that customer’s queries are resolved in timely manner for invoices to be paid.

Dropbox is a Virtual First company and is open to hiring candidates in all authorized locations. However, for this role, the locations posted are preferred.