Global Business Support Specialist

As a global medtech company, we are driven by our Vision of changing the trajectory of lives for a new day and our Mission to create ingenious solutions that ignite patient turnarounds. Our relentless commitment to patients and strong legacy of innovation in healthcare are the foundation of our future. If you're looking for a new chance, a new beginning, a new trajectory, LivaNova is where your talent can truly thrive. Join our talented team members worldwide to become a pioneer of tomorrow—because at LivaNova, we don’t just treat conditions — we aspire to alter the course of lives.

POSITION SUMMARY:
LivaNova has launched a finance transformation initiative to standardize global processes and governance models to support and sustain LivaNova’s long term strategic vision. A foundational input for finance transformation is to implement a streamlined and standardized global Procure to Pay (P2P) process.  Target benefits aim to achieve global visibility of vendor spend, process and technology standardization to enable future scalability, and end user experience improvements. 

Reporting to the LivaNova Global Business Support Supervisor, the Support Specialist will be part of the first line of support for GBS, P2P-related queries from business users, actively coordinating with LivaNova leaders and subject matter experts.  The role requires moderate supervision on duties that may include engaging with internal stakeholders of various seniority levels and cultural backgrounds, interrogating issues for timely solution execution, and leading informational sessions with both internal stakeholders and external vendors.

The Global Business Support Specialist will be mainly responsible for:

• Driving the end-to-end support models to support business as usual operations across the Procure to Pay (P2P) workstream

  • Assist the Business to create SAP Purchase Requisition, SAP Goods/Services Receipt, and resolve SAP VIM inquiries, while driving P2P Policy and Process Compliance

  • Assist the GBS Supervisor as P2P first line of query support via the regional Purchasing Operations Desks (PODs)

  • Assist the Accounts Payable (AP) teams and applicable business stakeholders to resolve vendor invoice and statement queries via the regional AP general mailboxes

• Assisting the GBS Supervisor with P2P service health monitoring through Service Level Agreements (SLAs) and Key Process Indicators (KPI) trend assessment, gap analysis, and critical problem solving

  • Deliver remedial actions in response to service issues to ensure value realization of P2P and GBS initiatives

• Assisting to onboard new P2P users (SAP Requisitioners, Business Requestors) and providing training instruction and support

• Assisting, as necessary, to complete regional and global P2P operational excellence projects, working to complete system testing, data analysis, and user experience / P2P subject matter expert (SME) feedback

• Assisting, as necessary, with operational change management including leading P2P process and technical trainings

ESSENTIAL JOB FUNCTIONS:

• Ability to quickly learn new processes, policies, and technologies in a high-volume, fast-paced environment, becoming a SME for P2P process and support materials and compliance.  This knowledge will be utilized to support the Finance GBS Organization initiatives

• Assist the Global Business Support Specialist

•  to drive, build and scale the first line of support model

• Create SAP Purchase Requisition, SAP Goods/Services Receipt, and resolve SAP VIM inquiries

• Consistently provide effective and efficient support to stakeholders in response to change initiatives

• Through first line of support, implement and enforce policies / procedures, and controls that enhance financial discipline.

• From FAQs, identify operational change management opportunities or improvements and work with the GPO Organization to implement.

• Monitor and report timely and accurate analysis of first line of support key performance indicators (KPIs) and trends to enable strategic business dialogue at all levels in the organization.

• Monitor stakeholder FAQs, regularly mapping risks and identifying corrective actions and initial business case justification.  Provide prioritized feedback to the Global Business Support Specialist

• Through first line of support, implement and enforce policies / procedures, and controls that enhance financial discipline, ultimately enabling LivaNova to redistribute cash into growth strategies

KNOWLEDGE, SKILLS AND ABILITIES:

• Detail oriented, with ambition to become a SME for new and existing processes and technologies

• Problem-solving / analytical skills with ambition to further develop

• Able to quickly acknowledge and incorporate feedback from various stakeholder levels

• Able to proactively identify issues / gaps and effectively communicate these to the SSS and GBS Leader

• Outstanding communication skills (written and verbal)

• Excellent in engaging a wide variety of stakeholders at all levels

  • Able to motivate and coach others at various skill levels, seniority, and cultural backgrounds (both internally and externally)

  • Robust collaboration with multiple time zones and where English is not the native tongue

MINIMUM QUALIFICATIONS:

• Minimum of 2 years experience in a role involving Purchasing, Procurement or Supply Chain

• Experience with transactions in SAP ECC or S/4 HANA (highly preferred) or related ERP system

• High degree of proficiency in MS Office Suite (Excel experience utilizing Vlookup, Pivot Table, graphs to analyze data trends and gaps), Outlook & Internet applications

• Bilingual in Spanish (preferred)

• Self-motivated with critical attention to detail, deadlines and reporting

• Ability to work remote, with 50% mandatory in-office time to support stakeholders

Pay Transparency: A reasonable estimate of the annual base salary for this position is $55,000 - $65,000 + discretionary annual bonus. Pay ranges may vary by location.

Employee benefits include:

• Health benefits – Medical, Dental, Vision

• Personal and Vacation Time

• Retirement & Savings Plan (401K)

• Employee Stock Purchase Plan

• Training & Education Assistance

• Bonus Referral Program

• Service Awards

• Employee Recognition Program

• Flexible Work Schedules