Giving Programs Coordinator

Imagine a world where every financial transaction you make positively impacts your life, your community, and the world. What would it be like if everyone had the opportunity to save for their dreams, reduce their debt, and make an impact every day?

Headquartered in New York City, Spiral is the award-winning fintech platform that enables banks and credit unions to grow deposits and retention through banking experiences people love. With Spiral, financial institutions can empower their account holders to build savings, achieve financial freedom, and support their communities through any online bank account, debit card, or credit card.

Spiral has helped families and local communities nationwide save millions. Recognized as a Top 50 Fintech company, Spiral makes it simple for financial institutions to drive local impact and empower millions of people to build better lives.

As we forge ahead, we are seeking a detail-oriented and organized part-time Giving Programs Coordinator to support our nonprofit partnerships and donation operations. This role is perfect for someone with 1-2 years of marketing or customer support experience who is passionate about the nonprofit sector and wants to play a key role in supporting the nonprofit experience with Spiral and our Bank and Credit Union clients.  You'll work closely with our VP of Giving & Nonprofit Partnerships to ensure our nonprofit partners have compelling profiles, receive timely communications, and that donation operations run smoothly.

1. Nonprofit Content 

• Create and update engaging nonprofit profile content for our platform
• Research and write compelling organizational descriptions that resonate with donors
• Maintain SLAs with nonprofits and keep up with nonprofit onboarding
• Ensure profile information is accurate, up-to-date, and optimized for conversion
• Collaborate with nonprofit partners to gather mission statements, impact data, and imagery
• Input and maintain accurate records in Spiral’s internal nonprofit database

2. Donation Communications & Operations

• Conduct monthly nonprofit outreach to maintain strong partner relationships
• Manage donation data reporting for internal needs
• Track and follow up on outstanding donation checks to ensure timely processing
• Respond to nonprofit partner inquiries about donation processing

3. Nonprofit Communications  

• Develop and execute communication campaigns encouraging nonprofits to adopt ACH for faster, more efficient donation processing
• Create email templates, talking points, and educational materials about ACH benefits
• Track campaign performance and follow up with nonprofit partners
• Support broader nonprofit engagement initiatives

Required:

• 1-2 years of experience in marketing, communications, SaaS or nonprofit customer support 
• Strong organizational skills with exceptional attention to detail
• Excellent written communication skills and ability to create clear, engaging content
• Comfortable working with spreadsheets and data tracking
• Self-motivated and able to work independently in a remote environment
• Genuine interest in the nonprofit sector and charitable giving

Preferred:

• Background in content creation or copywriting
• Experience with CRM or database management
• Knowledge of the fintech or financial services industry
• Reliable internet connection and professional home workspace
• Experience working with or volunteering for nonprofit organizations

• Meaningful impact: Your work directly supports thousands of nonprofits and helps donors connect with causes they care about
• Flexible schedule: Part-time remote position with flexibility to structure your 20 hours per week
• Learning opportunity: Gain experience at the intersection of fintech, banking, and nonprofit sectors

This is an hourly, part-time position and the expectation is to complete 20 hours per week of work. Compensation is commensurate with experience, ranging between $25-$28/hour. 

Spiral is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.