General Manager, Sawgrass Mills

Sales Responsibilities:

• Motivate staff to achieve all sales targets set by the Company, build a strong client base, and develop sales plans.
• Partner with HQ Retail to analyze and interpret sales figures and CRM activity to develop employee and store goal targets.
• Develop and execute strategies for generating sales to meet goal targets.
• Oversee in-store promotional displays and customer events, liaising with Visual Merchandising and Brand where necessary.
• Maintain awareness of local & luxury market trends and monitor local competition activity.
• Build relationships with local and VIP clients; work closely with the HQ Retail to coordinate events & activations.
• Routinely demonstrate exemplary customer service, escalating issues to leadership team when appropriate.
• Thoroughly train team in line with AMIRI’s customer service best practices – from greeting customers, to closing sales, to handling challenging client issues in line with Company standards.
• In coordination with the Corporate team, complete VM directives as required in a timely manner.
• Stay up to date with local, industry, and luxury trends – addressing with internal teams.

Retail Operations:

• Efficiently oversee the day-to-day operations of the store, minimizing costs and risks.
• Partner with HQ Retail team to train team on loss prevention best practices.
• Complete regular Health, Safety, and Compliance audits for the HR/Facilities team.
• Partner with neighbors, property management, and landlords to ensure building/facilities are kept in prime condition. Train staff on common workplace injury prevention, specific to the store location.
• Maintain store in exceptionally clean, organized, and presentable condition. Create policies and systems to ensure staff is aware of the expectations for cleanliness, health, and safety.

Personnel Management:

• Motivate, guide, encourage, and support all store staff.
• Address basic/common personnel issues at the store level; completing required documentation for HR and following the rules, guidelines, and principles of AMIRI performance management.
• Lead the recruitment process in coordination with HR – from sourcing throughout new hire onboarding.
• Partner with Merchandising and Sales teams to complete regular product and/or product knowledge with each new collection with all staff.
• Partner with HR to complete and administer 90-Day reviews, annual reviews, and employee development plans in line with Company values and benchmarks.
• Regularly update the staff on business performance, Company initiatives, and other relevant updates.
• Train staff on all required/essential duties of each position.
• Create and publish schedules in line with local guidelines and regulations.

Desired Experience & Talent:

• 3-5 years progressively responsible luxury retail management, directly supervising a non-exempt employee population.
• Strong familiarity with the AMIRI brand, aesthetic, and narrative.
• Strong familiarity with local and federal labor laws.
• Strong systems proficiency, including Microsoft Excel, Teams, and general CRM and POS. 
• Additional language skills a plus.