General Investment Operations Analyst - Digital Assets

Job Description:

The Role

Fidelity Digital Assets is an exciting new business unit focused on bringing industry-leading digital asset custody and trading services to institutional clients. The Analyst in Custody Operations is responsible for day-to-day operational activities including maintaining accurate books & records, settling with counterparties, reviewing transactions for approval, reconciling various systems, and building subject matter expertise in digital assets.

To be effective, you will work closely with your teammates on the Custody Operations team and peer teams and business partners to ensure understanding of client custody and operational needs as well as drive overall satisfaction. With your knowledge and commitment, you will become a collaborative and resourceful member of the Fidelity Digital Assets team, sharing best practices and driving successful results.

Working Hours: Staff will work 4 days per week.  Standard day shifts are 8AM – 7PM EST and Night Shifts are 130PM – 1230AM EST.  Due to Crypto trading hours and client commitments, we have regular needs to cover evenings, weekends, and holidays.

The Expertise and Skills You Bring

• Proven ability to complete a set of complex daily tasks, preferably in middle or back-office operational role(s) with strong attention to detail and efficient, accurate processing
• Proven experience analyzing operational workflows and writing policies and procedures
• Understanding of money movement, reconciliation and settlement concepts
• Ability to recognize process inefficiency and recommend improvement opportunity
• Passion and curiosity for digital asset technologies (we can guide the specifics; we can’t teach passion and curiosity!)

The Value you deliver

• Provide daily operational support, including settlement, reconciliation, transaction review, triaging issues and reporting
• Demonstrate effective verbal and written communication skills
• Participate in, and provide valuable input into, conversations with business partners including Product, Risk, Compliance, Exchange Operations, Customer Support, etc. to support ongoing client needs and drive process improvement
• Bring operational expertise in trading, asset movement to the business
• Your experience in prior roles with detailed, task oriented operational support managing day to day work and building for the future
• Your excellent interpersonal, verbal, and written communication skills
• Your ability to work well on teams and in fast-paced, cross-collaborative environments
• Your ability to think analytically and deliver solutions to complex challenges
• Your ability to think ahead, anticipate questions, plan for contingencies, and find alternative solutions
• Your success in navigating and thriving in a dynamic, growing new business
• Providing exceptional service to all of our clients by processing their requests in an accurate and timely manner
• Driving high satisfaction, quality, and efficiency for both the client and Fidelity
• Delivering superior results quickly and efficiently, utilizing effective time management skills
• Driving innovation through curiosity and comprehensive understanding of business processes and challenges
• Working with internal and external business partners to ensure proper policies and procedures are written
• Proactively identify areas of risk mitigation and work with the Operations team to address

Note: Fidelity is not providing immigration sponsorship for this position

Certifications:

Category:Investment Operations

Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.