Funeral Services Director Lead

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Essential Job Functions: Must be able to perform the essential functions of the job with or without reasonable accommodations.

• Performs all responsibilities of a Funeral Services Director.

• Direct, Assist, Chapel Attend and/or make removal depending on service need; must have open availability to change schedule working evenings and/or days to support customer needs.
• Lead by example and set the standard for RH service Directors.
• Observes Funeral Services Directors while interacting with customers, preparing for services, and presiding over services assessing skill set and knowledge for constructive feedback. Summarizes observations, feedback, and development opportunities; provides summary to associate’s supervisor and/or manager for review and collaborates to ensure success.
• Elevate viable and sustainable improvement ideas to supervisor and/or manager.  May update job aids or facilitate improvement with training.
• Working independently, completes escalated and high-profile work consistently and accurately applies procedures, regulations, and policies producing compliant and efficient results.  Discusses unique issues with management for guidance. 
• As requested by peers or supervisor and/or manager, immediately respond to ‘in the moment’ escalated customer service issues.  Empathetically listen to client’s concerns to understand their expectations and service or product gaps.  Discuss the situation with the on-site Funeral Services Director.   Discuss options with interested parties and obtain resolution agreement.   Authorize refunds and implement solutions within prescribed broad guidelines.  Completes refund forms, obtains approvals, and processes.  
• Takes the initiative to discuss assignments, expectations, priorities and deadlines as well as seek guidance and coaching from supervisor and/or manager. Notifies supervisor and/or manager when workload is light and volunteers for additional work.  Adjusts quickly to new work structures, processes, requirements, or cultures.   
• Drafts SOPs and Job Aids with an appropriate level of detail for user needs. Prepares and presents 2 training modules yearly to funeral service team.  
• Self manages workload and priorities to deliver quality work on time.  Exhibits accountability and leadership.  Ensures compliance with local, state, and federal regulations as well as company policies and procedures.

Experience & Education:

• At least three (3) years’ experience directing funeral services in the state of California.
• First Call experience arriving at personal homes for removal and empathetically managing initial discussion with deceased family
• Demonstrate knowledge and application of industry regulations and company funeral and interment policies and procedures

Knowledge, Skills and Abilities

Skills:

• Ability to accurately read cemetery permits and land maps.
• Professional and empathic verbal and written communication skills
• Cognitive Ability including reasoning, planning, identify problems, comprehend ideas, learn quickly, learn from experience, and appropriately apply learning to new situations.
• Process and results oriented, motivated to keep projects moving ahead by identifying obstacles and exploring alternatives
• Applies best practices
• Knowledgeable in discipline and industry acumen
• Must have a positive attitude, a drive to continually advance your understanding of the industry and business, and is highly self-motivated
• Ability to build professional and trusting business relations across the location
• Proficient in HMIS, and other proprietary software
• Appropriate business attire to be worn when having contact with families or guests
• Ability to work evenings, weekend, and overtime
• Ability to comply with company policies including but not limited to punctuality/attendance, workplace safety, and project a favorable image of the company

Compensation:

$24.00/hr - $30.00/hr

Exact compensation may vary based on skills, experience, and location.

Benefits (dependent upon eligibility):

Medical*Dental*Vision*Flexible Spending Accounts (health care and dependent care)*Health Savings Account with Company Contribution*Sick Leave*Short-Term Disability*Long-Term Disability*Life Insurance*Voluntary Accidental Death or Dismemberment Insurance*Dependent Life Insurance*SCI 401(k) Retirement Savings Plan with Company match*Employee Assistance Program

Rose Hills is an Equal Opportunity Employer. The company’s hiring procedures do not discriminate against any person on the basis of race, color, national origin, religion, ethnicity, age, sex, sexual-orientation, veteran’s status or disability, or any other legally protected status.

SCI Shared Resources, LLC is committed to an inclusive, barrier-free recruitment and selection process. On request, we will seek to provide appropriate accessibility options to all applicants with disabilities.

As part of your pre-employment background check, your criminal conviction history will be verified given that this role requires the following material job duties: Supervising/management role that requires working with and leading associates. Convictions creating a direct, adverse, and negative relationship with the identified job duties may result in withdrawal of a conditional job offer.