The Funeral Arranger coordinates funeral services, assists families, manages memorial ceremonies, and ensures compliance with regulations while providing exceptional customer service.
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Services client families during funerals, visitations, and interment. Assists in the implementation of choices made by the families/legal representative regarding the funeral, final disposition of the body and memorialization of the individual. Provides exemplary customer service in all areas of helping client families following the loss of a loved one. Ensures customer needs are met directly or through appropriately licensed individuals.JOB RESPONSIBILITIES
- Arranges, conducts and directs bereavement rites, including funeral and memorial ceremonies in a professional, organized and caring manner consistent with Company Policies and Procedures
- Confirms authorization to proceed with the service arrangements
- Ensures client families are informed of special recognition/services available for veterans and ensures the delivery of selected recognition/services
- Assists with funeral services by: coordinating the parking of cars, ushering, driving funeral vehicles, assisting at chapel and church services and at the cemetery; delivering flowers, caskets, urn, photos and other personal keepsakes or mementos of client families, and; sets up and removes chairs
- In absence of Family Service Counselor, provides aftercare including delivery of: documentation; stationery; information on insurance, health benefits and pension, and; pre-arrangements for next of kin
- Ensures potential pre-need referrals are shared with Family Service Counselors
- Ensures adherence to all applicable professional, municipal, state/provincial and federal licensing authorities, rules and regulations
- Prepares and accurately completes documents and online entries related to services, cremations, maintenance
- Assists with general office duties including answering phones and preparing reports as necessary
- Assist with the maintenance of vehicles, the facility and property
- Receives caskets and other funeral home supplies as well as place into inventory
- Ensures refreshments are available (where allowed by law)
MINIMUM REQUIREMENTS
Education
- High School diploma or equivalent
Experience
- Minimum of 3 years related experience as a Funeral Assistant
Licenses
- Current state/province issued driver’s license with an acceptable driving record
Knowledge, Skills and Abilities
- Basic knowledge of religious and fraternal organizations customs
- Knowledge of computers and some software including MS Office Suite required
- High level of compassion and integrity
- Good communication skills
- Problem solving skills
- Ability to multi task and set priorities
- Detail oriented
Compensation:
Salary: $19.00 - $24.00 an hour
Benefits:
Medical*Dental*Vision*Flexible Spending Accounts (health care and dependent care) *Health Savings Account with Company Contribution*Sick Leave*Short-Term Disability*Long-Term Disability*Life Insurance*Voluntary Accidental Death or Dismemberment Insurance*Dependent Life Insurance*SCI 401(k) Retirement Savings Plan with Company match*Employee Assistance Program
Top Skills
Ms Office Suite
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The Funeral Arranger coordinates and conducts memorial services, ensures client satisfaction, manages logistics, and maintains compliance with regulations while providing customer support post-service.
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The Funeral Arranger assists families during funerals, ensuring service arrangements, documentation, and customer needs are met with compassion and professionalism.
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