FRONT OFFICE SUPERVISOR

Front Office Supervisor (Full-Time)                                                                            Starting Pay: $26.00 per hour

InterContinental The Clement Monterey- Monterey, CA

Join Our Team on Beautiful Cannery Row! At InterContinental The Clement Monterey, exceptional guest experiences begin with exceptional people. We are seeking an energetic, service-oriented Front Office Supervisor to lead our Front Office team in a fast-paced luxury hospitality environment.

This is an exciting opportunity for a hospitality professional with supervisory experience, outstanding guest service skills, and a passion for developing others. You'll lead by example, inspire your team to deliver personalized service, and help create memorable experiences for every guest from arrival through departure.

If you're ready to grow your career with a team committed to excellence, we'd love to hear from you!

What You'll Do: As a Front Office Supervisor, you'll partner with the Director of Rooms and Front Office leadership team to oversee the daily operations of the Front Office while ensuring every guest receives personalized, genuine hospitality from arrival through departure.

Your responsibilities include:

• Leading, coaching, and motivating Front Office Agents
• Delivering exceptional guest service and resolving guest concerns with professionalism
• Acting as Manager on Duty as assigned
• Supporting daily Front Office operations, including check-in/check-out, reservations, guest requests, and lobby presence
• Training and developing team members while promoting InterContinental service standards
• Monitoring scheduling, labor costs, cash handling, and operational procedures
• Collaborating with all hotel departments to ensure seamless guest experiences
• Supporting departmental projects, meetings, and hotel initiatives

What We're Looking For:

Required Qualifications

• Minimum High School Diploma or equivalent
• At least 2 years of hotel supervisory experience, preferably within Front Office or Guest Services
• Outstanding guest service and leadership skills
• Strong communication and interpersonal abilities
• Excellent organizational and problem-solving skills
• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Ability to work a flexible schedule, including evenings, weekends, and holidays

Preferred Qualifications

• Hospitality or Business Management degree
• Prior luxury hotel experience
• Bilingual or multilingual skills
• Hospitality leadership or emotional intelligence training

Why Join InterContinental The Clement Monterey? We offer more than a job—we offer an opportunity to build a rewarding career with a team committed to excellence. Eligible associates enjoy:

• Competitive pay
• Medical, Dental & Vision Insurance
• 401(k) with company match
• Paid Time Off
• Employee Assistance Program
• Educational Assistance
• Professional development and training
• Employee recognition programs
• IHG hotel discounts worldwide
• A collaborative, supportive workplace culture

Physical Requirements

• Ability to stand and walk for extended periods
• Ability to lift up to 50 pounds
• Ability to push or pull up to 200 pounds
• Ability to bend, stoop, kneel, and navigate stairs as needed

Ready to Join Our Team? If you're an energetic leader with a passion for hospitality and creating unforgettable guest experiences, we'd love to hear from you.

Apply today and become part of the InterContinental The Clement Monterey family!

The job qualifications listed above are not all inclusive of the essential and non-essential job functions of each position, and are solely a guideline for these positions. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed in this job summation are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Pacific Hotel Management, LLC is a privately- owned company that manages various hotel brands in the bay area. InterContinental The Clement Monterey is one out of 7 hotels within PHM. Located close to San Francisco, Oakland Airport, UC Berkeley and driving distance to Napa and Sonoma. Our culture is family oriented, friendly, outgoing, competitive and results oriented. All associates work hard every day to achieve guest and associate satisfaction goals, but most importantly, all associates have an inherent passion for hospitality. All of our associates also enjoy an array of benefits and perks such as health insurance, 401k plan, educational assistance program, training, recognition events, travel discounts and more!  As part of the Marriott brand, we pursue excellence in everything we do!

We are looking for someone who can easily engage and adapt to our unique culture. We are looking for an energetic and friendly Front Office Supervisor to join our family! The Front Office Supervisor will support the Director of Rooms by managing the day-to-day operations of the Front Office Department.  The Front Office Department is the first point of contact for hotel guests and is responsible for providing personalized service to guests upon arrival, during their stay and upon departure In addition, the Front Office Supervisor will supervise, manage and mentor Front Office Agents. The Front Office Supervisor an integral part of our management team and works side by side with managers and associates on a day-to-day basis to anticipate and meet guest’s needs. We are looking for someone who will help us continue to develop memorable guest experiences.

If this position and InterContinental The Clement Monterey (PHM) sound like the family you want to be a part of please submit your resume for consideration. We look forward to learning more about you!

Learn more about our company at www.phmhotels.com.