Supervise and support front-end store operations, including customer service, associate scheduling, cash control, inventory replenishment, safety, quality standards, and department action plans. Assist the Customer 1st Manager with sales and profit goals and assume responsibility for the entire store when senior managers are absent. Maintain a clean, safe, compliant environment and resolve customer and business issues effectively.
Position Summary:
Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the Customer 1st Manager in reaching sales and profit goals established for the department and monitor all established quality assurance standards. Assist in directing and supervising all functions, duties and activities for the Front-end department. Support the day-to-day functions of the Front-end operations. Responsible for assisting with the execution of best practices, goals and Front-end standards established for the department. Accept full responsibility for the operation of the entire store in the absence of the Store Manager, Co-Manager, and Customer 1st Manager. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others.
Responsibilities- Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
- Gain and maintain knowledge of products sold within the departments and be able to respond to questions and make suggestions about products.
- Assist with monitoring and control supply expenses for the department.
- Assist with managing cash control, the transfer of all money to/from the registers and store safes, sales and cash items and records for the store.
- Manage scheduling of Front-end associates to provide adequate department coverage.
- Implement department action plans to achieve desired results.
- Collaborate with Front-end associates and promote teamwork.
- Display a positive attitude.
- Stay current with present, future, seasonal and special ads.
- Adhere to all food safety regulations and guidelines.
- Ensure that all Key Retailing standards and initiatives are maintained at all times.
- Perform effective Prime Time Store Walks for both Fresh and Non-Perishable Departments.
- Maintain in-stock conditions using the Computer Assisted Ordering system and replenish fast-moving items as business dictates throughout the day.
- Demonstrate basic knowledge of Store Financials including the Store Operating Statement, Key Card and the concepts of Gross Profit, Cost and Retail and basic math.
- Ability to make sound decisions in the store's best financial interests under pressure in a fast-paced environment.
- Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
- Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
- Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
- Report all safety risks, issues, accidents and illegal activity, including: robbery, theft or fraud.
- Adhere to all local, state and federal laws, and company guidelines.
- Ability to work cooperatively in high paced and sometimes stressful environment.
- Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
- Ability to act with honesty and integrity regarding customer and business information.
- Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
- Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
- Must be able to perform the essential functions of this position with or without reasonable accommodation.
- High school diploma or equivalent
- Management experience
- Ability to handle stressful situations
- Effective communication skills
- Knowledge of basic math (counting, addition, and subtraction)
- Retail or Customer Service experience
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