Welcome guests, perform accurate check-in/check-out, handle phone inquiries and reservations, secure payments, resolve complaints, coordinate with housekeeping and maintenance, maintain front desk area and security, promote hotel services; may drive shuttle or assist valet at some locations.
Description
The Front Desk Agent serves as the first point of contact for guests, delivering exceptional customer service and ensuring a smooth check-in, check-out, and overall stay experience. This role requires professionalism, attention to detail, and the ability to multitask in a fast-paced hospitality environment while upholding the hotel and Brand’s service standards.
- Greet and welcome guests upon arrival with a friendly and professional demeanor.
- Perform accurate check-in and check-out procedures.
- Answer and direct phone calls, handle guest inquiries, and provide information about hotel services, amenities, and local attractions.
- Secure the guest’s method of payment, issue room keys, and maintain accurate records in the property management system.
- Resolve guest complaints promptly and effectively, escalating issues when necessary.
- Coordinate with housekeeping and maintenance to ensure rooms are ready and guest requests are fulfilled.
- Maintain lobby and front desk area cleanliness and organization.
- Follow security procedures, monitor guest access, and report any suspicious activity.
- Assist with reservations, cancellations, and modifications.
- Promote hotel services and amenities to enhance guest satisfaction.
- Some properties may require driving hotel shuttle or guest cars to support valet service.
Requirements
Requirements:
- High school diploma or equivalent; hospitality or customer service training preferred.
- Previous experience in a front desk, reception, or customer service role desirable.
- Strong communication, problem-solving, and interpersonal skills.
- Proficiency with computers and reservation/property management systems (PMS experience a plus).
- Ability to remain calm and professional under pressure.
- Flexible schedule availability, including evenings, weekends, and holidays.
- Some locations may require a Drivers’ License and insurability to operate company vehicles
- Bilingual skills are a plus.
Physical Requirements:
- Ability to stand for extended periods (up to 8 hours).
- Frequent use of hands and arms for typing, phone handling, and guest interactions.
- Occasionally lift or carry items up to 25 pounds (luggage or supplies).
- Ability to bend, stoop, and reach as required.
- Clear verbal communication and professional appearance at all times.
Similar Jobs
Social Impact • Telehealth
Greet and register patients, verify appointments and insurance eligibility, update demographics and superbills, process paperwork, maintain confidentiality, and ensure efficient front-desk operations and patient flow.
Biotech
Provide front-desk reception and general office upkeep while supporting lab operations: ship/receive packages, register chemicals in electronic inventory, coordinate vendor deliveries/pickups, order and restock kitchen and office supplies, maintain inventory reports, and assist the Operations Team with ad hoc projects.
Top Skills:
Electronic Inventory Management SystemsExcelMS OfficeOnline Ordering SystemsShared Network Drives
Healthtech
Greet and check in patients, manage patient flow, schedule appointments, handle phone inquiries, sell wellness plans and memberships, maintain patient records with POS software, support clinic marketing and outreach, and keep the front desk organized to ensure a positive patient experience.
Top Skills:
Pos Software
What you need to know about the Los Angeles Tech Scene
Los Angeles is a global leader in entertainment, so it’s no surprise that many of the biggest players in streaming, digital media and game development call the city home. But the city boasts plenty of non-entertainment innovation as well, with tech companies spanning verticals like AI, fintech, e-commerce and biotech. With major universities like Caltech, UCLA, USC and the nearby UC Irvine, the city has a steady supply of top-flight tech and engineering talent — not counting the graduates flocking to Los Angeles from across the world to enjoy its beaches, culture and year-round temperate climate.
Key Facts About Los Angeles Tech
- Number of Tech Workers: 375,800; 5.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Snap, Netflix, SpaceX, Disney, Google
- Key Industries: Artificial intelligence, adtech, media, software, game development
- Funding Landscape: $11.6 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Strong Ventures, Fifth Wall, Upfront Ventures, Mucker Capital, Kittyhawk Ventures
- Research Centers and Universities: California Institute of Technology, UCLA, University of Southern California, UC Irvine, Pepperdine, California Institute for Immunology and Immunotherapy, Center for Quantum Science and Engineering
