Greet and register patients, schedule appointments using EPM, maintain patient records and EHR entries, handle phone calls and messages, collect payments and insurance information, prepare correspondence, copy/send records, interpret for providers, and assist patients with applications and referrals.
SUMMARY:
Under the supervision of the SNHC Front Office performs the front office duties required to receive, schedule and discharge patients, answers the phone, gives patient necessary information, schedule appointments, takes messages or transfers the call to the appropriate person. Appropriately maintains patient records in a confidential manner. Perform daily bookkeeping tasks. Acknowledges and respects individuals as part of families from diverse backgrounds, cultures and lifestyles.
QUALIFICATIONS:
- High School graduate or equivalency.
- One year clerical or receptionist experience. Medical office experience preferred.
- Knowledge of medical terminology.
- Good phone etiquette.
- Ability to write legibly and do basic mathematics.
- Excellent communication (oral and written), interpersonal skills and computer skills, specifically Microsoft Professional Office software programs.
- Ability to use computer or other electronic device to utilize EHR system and companion software.
- Fluency in English and Spanish required.
ESSENTIAL FUNCTIONS:
- Receives, greets and directs patient for their health exam.
- Completes the fee ticket, collects payment and insurance information.
- Utilizes Electronic Practice Management (EPM) system to schedule appointments.
- Assembles patient charts and maintains appropriate forms in the charts.
- Maintain patients' files. Enters appropriate data into the Electronic Health Record (EHR) as necessary.
- Copies and sends patient's medical record upon written patient request.
- Type’s patient letters, correspondences, request for services and referrals.
- Receives and distributes the daily documents received by courier, mail or fax.
- Answers phone, records and delivers messages.
- Interprets for the providers and staff as needed.
- Informs patients about programs and services at Santo Nino Health Center.
- Assists with applications and/or refers patients for various services.
- Other duties as assigned by management.
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