In this role you will:

• Review all escalated orders on a daily basis in a timely manner, adhering to company service level agreements
• Provide insight and reporting to core customer concerns using metrics to make decisions
• Manage, and solve fraudulent activity including chargebacks, disputes, and customer inquires
• Communicating product improvements with business, engineering and product teams will be a critical part of your role to aid product development and user experience
• Develop new processes to help scale and automate the fraud flow for support
• Work closely with other members of the team to continuously improve internal processes whenever necessary
• Ensure that customers are getting the best service when being asked for additional billing details, etc.

We are looking for:

• 4-6 years of experience in e-commerce fraud and payments environment
• Ability to think analytically and make accurate decisions
• Strong attention to detail with consistent accuracy
• Ability to thrive and drive in a fast-paced, ever-changing environment and maintain speed and efficiency with minimal error
• Must have the ability to meet critical deadlines in a fast paced environment
• Excellent communication skills, both verbal and written
• Self-starter and comfortable taking initiative while quickly grasping concepts, processes and ideas
• Experience working directly with consumers and customer support
• Must be highly organized

Benefits and perks:

• Join the early team and work closely with founders on all aspects of the company
• Medical, dental and vision coverage
• Competitive salary and generous equity grants
• Daily catered lunches from LA’s best restaurants
• Unlimited vacation

Founded in 2015 and based in Los Angeles, California, GOAT is the safest way to buy and sell sneakers. Whether you’re looking to buy rare sneakers, discover new ones, or earn money by listing sneakers you already own, GOAT is your destination. And with an authentication service, buyer protection guarantee and great customer service, it’s the safest option in the industry. We are backed by some of the leading names in venture capital, including Accel Partners, Andreessen Horowitz, Ashton Kutcher, Guy Oseary, Matrix Partners, NEA, SV Angel, Upfront Ventures and Y Combinator.