Founding Recruiter

Lorikeet is the most powerful customer support AI for complex businesses like fintechs, healthtechs, marketplaces and delivery services.

We’re doing this by building ground up from the premise that most support responses should be automated with transparent, customizable AI, and that support teams should spend their time managing automation and engaging with complex cases, not grinding through high volumes of simple tickets. Once teams are freed from reactive support, we want to help them tackle what’s next: providing personalized concierge services to their customers.

To deliver this combination of powerful AI systems and well designed tooling we’re leveraging Jamie’s experience as an early member of Google’s generative AI team and Steve’s experience building for operational teams at Stripe, as well as the experience of our team who’ve joined us from places like Stripe, Canva, Atlassian, Dropbox and Dovetail.

We are growing fast, have paying customers, real revenue, an exciting roadmap and a strong sales pipeline. We’ve raised over USD 50m from leading VCs and angel investors, including QED, Blackbird, Square Peg, Claire Hughes Johnson (ex Stripe COO), Cristina Cordova (Linear COO), Bob Van Winden (Stripe Head of Support), and Cos Nicolaescu (Brex CTO).

• The largest telehealth company in Australia,

• The largest bank for teens in the US,

• One of the largest NFT marketplaces by trading volume,

• The leading virtual specialty-care platform in the US,

• One of the largest flexible rent-payment platforms in the US,

• One of the largest Web3 gaming companies

… and a handful of other enterprise customers with over 1 million support tickets a year.

• Warm, mature, flexible culture. Low ego, high trust team. No tolerance for ‘talented jerks’. We embrace a) working efficiently, and b) working flexible hours to fit in life priorities outside of work. We’re committed to building a diverse team and really encourage folks from underrepresented backgrounds to reach out - we value user obsession and eagerness to learn over traditional credentials.

• High pay, high expectations, high performance. We aim to match unicorn / scale up pay at base salary and offer a potentially life-changing equity stake in the business. Our team gets the same monthly updates we send to our investors because they’re investors and owners too.

• On the technical cutting edge. With our users we’re defining what an AI-first SaaS product looks like. No one has figured out what the UI/UX, capabilities and data models of an AI first company are - it’s white space for us to invent. The AI agent problems we’re solving are beyond the cutting edge at the biggest research labs. We’re building on a modern tech stack, with Typescript, React/Remix, PrismaORM, NestJS and some Python sprinkled in.

• No nonsense recruitment process. The process is: 1) informal chats with Remy and Amy to hear our pitch and understand your interests and goals, 2) a ~two day paid work trial where you come in and ship with us. There’s no better way for each of us to figure out if we like working together than to work together!

We’re hiring a Founding Recruiter, ideally based in the West Coast of the United States, to help us scale across all departments --from Sales to Engineering-- and across all geographies (U.S., London, and our headquarters in Sydney).

You’ll own end-to-end hiring for all roles. You’ll partner closely with the leadership team to help us build a high-talent team and deliver world-class candidate experiences. You'll also build out the recruiting function at Lorikeet' designing and executing on a recruiting roadmap, developing resources, and implementing operational and process changes as needed.

This is a senior level role for someone who’s comfortable running point on multiple searches at once, and who knows how to operate autonomously, strategically, and inclusively.

• Run full-cycle recruiting for roles across functions and levels

• Partner with hiring managers to clarify needs, shape roles, and build effective processes

• Source and help close high-caliber talent across global locations

• Deliver great candidate experiences with timely comms, clarity, and context

• Partner with the leadership team to refine our employer brand

• Keep pipelines and systems clean and up to date (we use Ashby)

• Collaborate with and coach interviewers and hiring managers as needed

• Own and build the foundation of the recruiting function at Lorikeet
  

We’re looking for someone who gets excited about employer branding, candidate experience, and building teams that last through the highs and lows of growth. The ideal candidate knows SAAS/B2b market well, is comfortable searching across job functions, and can quickly identify high-calibre candidates.

You might be a fit if you:

• Have 4-7+ years of experience hiring talent at top startups or technical companies

• Have filled roles across marketing, sales, post-sales, and solutions engineering, and knows what “exceptional” looks like

• Has worked in environments with high hiring bars and high velocity

• Are comfortable juggling multiple searches while keeping things thoughtful and personal

• Write great outreach and know how to run high-signal screens

• Are organized, warm, responsive, and comfortable working autonomously across time zones

• Are excited by the chance to help build a category-defining AI company

If you don't quite match this and are from an under-represented background we strongly encourage you to reach out. We know first hand that diverse teams are higher performing and are proud that our team reflects a broad spectrum of identities and lived experiences.

Lorikeet uses Automated Employment Decision Tools (AEDT) to assist in the candidate screening process. These systems help us efficiently review a high volume of applications by analyzing qualifications, skills, and experience against the requirements of the job description.

The use of AI is intended to enhance, not replace, human judgment. Final hiring decisions are made by human recruiters and hiring managers who review all relevant information, including AI-generated assessments, to ensure a fair and comprehensive evaluation.

Our AI systems are regularly audited and monitored to prevent and mitigate bias. We are committed to ensuring that our technology-assisted processes comply with all federal, state, and local anti-discrimination laws.

If you require a reasonable accommodation to participate in our application process, please contact us at: [email protected]