Field Applications Engineer, Software Autonomy Applications (R3166)

Founded in 2015, Shield AI is a venture-backed defense technology company with the mission of protecting service members and civilians with intelligent, autonomous systems. Its products include Hivemind Enterprise—EdgeOS, Pilot, Commander, and Forge—as well as V-BAT and Sentient Vision Systems (wide-area motion imaging software). With offices in San Diego, Dallas, Washington, D.C., Abu Dhabi (UAE), Kyiv (Ukraine), and Melbourne (Australia), Shield AI’s technology actively supports U.S. and allied operations worldwide.  For more information, visit www.shield.ai. Follow Shield AI on LinkedIn, X and Instagram.    

The Software Applications Engineer will provide technical expertise and support to customers during the implementation and use of Shield AI enterprise software products. This role involves working closely with customers to understand their requirements and ensuring successful product integration for AI & Autonomy development. 

What you'll do:

• We are looking to hire U.S based personnel who are willing and able to travel internationally (50% minimum travel required) to support foreign customers and be stationed in foreign nations for extended periods up to 12 months.
• Become an expert user of the Hivemind enterprise software stack. 
• Provide technical support and training to customers. 
• Develop AI & Autonomy applications using the Shield AI enterprise software development kit.
• Assist the sales team in pre-sales activities, e.g., demos. 
• Assist in post-sales deployment and integration of Shield AI enterprise software products. 
• Develop and maintain technical documentation and training materials. 
• Troubleshoot and resolve technical issues. 
• Help customers debug software/API integration issues. 
• Collaborate with the engineering team to address customer feedback and improve products. 
• Visit customers on site globally to support software integration and development activities. 

Required qualifications:

• Bachelor’s degree in Engineering, Computer Science, or a related field. 
• 7+ years of experience of industry experience or 6+ years of experience plus a master's degree
• Ability to travel a minimum of 50% of work hours, with extended periods deployed at customer sites (domestic or abroad)
• 3+ years of experience in an integration/applications engineering role 
• 3+ years of experience working in a startup environment. 
• Strong technical background in software engineering. 
• Strong proficiency in writing modern C++ code. 
• Intermediate proficiency in writing Python code. 
• Excellent problem-solving and analytical skills. 
• Strong communication and interpersonal skills. 

Preferred qualifications:

• Experience in the defense aviation or robotics industry. 
• Experience building and running a small enterprise software applications/solutions engineering team. 

Full-time regular employee offer package:

Pay within range listed + Bonus + Benefits + Equity

Temporary employee offer package:

Pay within range listed above + temporary benefits package (applicable after 60 days of employment)

Salary compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. All offers are contingent on a cleared background and possible reference check. Military fellows and part-time employees are not eligible for benefits. Please speak to your talent acquisition representative for more information.

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Shield AI is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.