The Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media-buying platform that helps brands deliver a more insightful and relevant ad experience for consumers — and sets a new standard for global reach, accuracy, and transparency.

So if you’re talented, driven, creative, and hungry to bring something entirely new and wildly ambitious into the world (and have some fun doing it), then we want to talk.

The position will be based in our Ventura HQ office. Willing to pay for relocation.

WHO WE ARE LOOKING FOR:

We are looking for a Credit and Collections Supervisor to be responsible for overseeing the daily cash application and credit department. This includes training, management, and direction of staff in processing applying payments, researching reconciling items, generating credit memos, processing adjusting entries, determining and validating a customer’s spending limit worthiness. We are looking for someone who understands AR’s nuances and complexities but can think creatively and contribute cross-functionally. This professional will have strong attention to detail, be self-directed, and proactive. Leading by example, they will set the bar high for the team. If you are someone who thrives in a fast-paced team environment and can effectively problem solve, this is a great role for you!

WHAT YOU WILL BE DOING:

Cash Application:

• Supervise cash application teams related to the daily processing of cash receipts and postings to customer accounts, including payments made by credit card, lockbox, ACH/Wire and branch deposits as well as other adjustments to customer accounts
• Provide leadership to the Cash Application Specialists related to the research, resolution and reduction of unapplied cash receipts
• Oversee Cash Applications Specialists related to research requests received by collections teams in order to resolve customer account discrepancies and/or questions.
• Oversee Specialists related to the research and maintenance of customer relationships in order to improve the automated identification of customer payments.
• Oversee the process of refunds being processed timely and accurately for applicable overpayments on customer accounts within policy.
• Develop and conduct training programs to new and existing employees within the Cash Applications Department, including onboarding of associates, as well as technical and process training.
• Provide guidance and oversight of staff activities related to the research and resolution of customer payment/invoicing issues; ensure follow-through / resolution of the root cause.
• Develop staff through goal-setting, evaluations, feedback, discipline and on-going coaching to ensure activities are performed within department and Company policy.
• Special projects and other duties as assigned.

Credit:

• Processes credit applications of new customers, verifies, analyzes and recommends pertinent information to recommend customer spending limits.
• Conducts credit investigations of existing customers and recommends and necessary changes to existing spending limits.
• Engages customers in discussions regarding business conditions and financial health, including customer visits if appropriate.
• Obtains, reviews, and analyzes customer’s confidential financial statements to facilitate credit decision making.
• Reviews and approves the Credit Analysts recommendations pertaining to customer spending amounts.
• Compile Month end, management, and ad-hoc reporting in addition to KPIs
• Provide guidance and oversight of staff activities related to the research and resolution of customer payment/invoicing issues; ensure follow-through / resolution of the root cause.
• Develop staff through goal-setting, evaluations, feedback, discipline and on-going coaching to ensure activities are performed within department and Company policy

WHAT YOU BRING TO THE TABLE:

• Minimum 5+ years Accounts Receivable supervisory experience
• Proficient in Accounts Receivable functions
• Strong in Excel; specifically Pivot Tables and VLOOKUP
• Strong customer focus with excellent verbal and written communication skills
• Exceptional organizational skills, detail-oriented mindset and a high sense of urgency
• A proactive, self-directed approach with the ability to multi-task
• Strong work ethic with the ability to work extended hours during critical periods
• Ability to work independently and with a team in a fast-paced and high volume environment with emphasis on accuracy and timeliness

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The Trade Desk does not accept unsolicited resumes from search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of The Trade Desk. The Trade Desk is an equal opportunity employer. All aspects of employment will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.