POSITION SUMMARY

Inspire’s Accounting team is seeking a Senior Manager of Accounts Receivable to join our rapidly growing team. Our Accounting team is tightly-knit, and constantly collaborating and supporting each other.  Our members are our number one priority, but we aim to improve processes and expand capabilities to support new and existing products while executing with excellence.

As the Senior Manager of Accounts Receivable at Inspire, you will take ownership and responsibility for the overall receivables portfolio. You will create and scale the systems, policies and processes required to enable a seamless billing and collections function that supports the current needs and future innovation.  You’re expected to come in with experience and extensive knowledge, but with ideas on how we can implement new solutions and technologies to scale our business.

THE SENIOR MANAGER, ACCOUNTS RECEIVABLE HAS FIVE MAIN RESPONSIBILITIES

1. Credit & Collections Strategy - Evolve and adjust credit and collections strategy by market & product to address unique risks of collection while partnering with regulatory strategy,  product and member experience teams. 
2. Process Optimization & Systems - Develop and update processes and procedures around billing and collections.  Collaborate with product and technology teams to identify and support the implementation of systems to bill and collect payments with automation.
3. Reporting - Work within the team and collaborate with key stakeholders in analytics and operations to develop key reporting to manage and monitor customer receivable performance and KPIs like bad debt, DSO.
4. Revenue to Cash Execution - Ensure the company is billing and collecting from customers on a timely basis through all relationships and payment processes.  Actioning and following up where necessary to keep hit KPIs.  In partnership with Marketing, Member Experience and Regulatory Strategy develop best in class communications, dunning letters, updated terms of service, etc.
5. New Markets & Products - Partner with cross functional key stakeholders to implement processes to support new markets and products in advance of launch.

SOME YEAR 1 DELIVERABLES

• Develop Credit & Collections Strategy: Partner with key stakeholders in the business to develop and document a comprehensive strategy around credit & collections by market
• Process Optimization & Systems - Develop and update processes and procedures around billing and collections.  Collaborate with product and technology teams to identify and support the implementation of systems to bill and collect payments with automation.
• Minimize Bad Debt Risk: Work in partnership with key stakeholders to assess data and recommend process changes for specific markets to mitigate bad debt risk and achieve % bad debt goals
• Revenue to Cash Execution - Analyze and review past data to ensure 

DESIRED TRAITS

• Resilience - Able to overcome roadblocks, mistakes, challenges
• Partnership Mentality - Willing to work cross functionally with stakeholders and others who can add value to create the best outcome
• Integrity - High degree of trust and ability to successfully deal with sensitive or confidential information
• Analytic Thinking - Well developed analytical thinking and problem solving skills
• Honesty/Transparency/Directness - Willing to share what we need to know, not what we want to hear, even when it’s hard
• Feedback Seeking - Open to feedback and willing to improve
• Team Player - Willing to support others to get the job done even if it’s not your job

EXPERIENCE

• Must Have
  • 5+ years experience in credit/collections at a service company
  • BA/BS Degree in Accounting or a commensurate level of directly related experience
  • Prior experience leading a team
  • Hands on experience developing reporting
  • Proven track record of improving A/R KPIs over time 
  • Hands on self starting detail oriented individual who can take ownership of projects and goals
  • Consumer A/R experience
  • High degree of integrity including ability to successfully deal with sensitive or confidential information
• Nice to Have
  • 2+ years experience managing and coaching team members
  • 7+ years experience in credit/collections is ideal
  • Extensive knowledge and understanding of proper accounting treatment for accounts receivable transactions and activities
  • Experience implementing billing systems
  • CPA