Senior Manager, Accounts Receivable

| Santa Monica
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POSITION SUMMARY

Inspire’s Accounting team is seeking a Senior Manager of Accounts Receivable to join our rapidly growing team. Our Accounting team is tightly-knit, and constantly collaborating and supporting each other.  Our members are our number one priority, but we aim to improve processes and expand capabilities to support new and existing products while executing with excellence.

As the Senior Manager of Accounts Receivable at Inspire, you will take ownership and responsibility for the overall receivables portfolio. You will create and scale the systems, policies and processes required to enable a seamless billing and collections function that supports the current needs and future innovation.  You’re expected to come in with experience and extensive knowledge, but with ideas on how we can implement new solutions and technologies to scale our business.

THE SENIOR MANAGER, ACCOUNTS RECEIVABLE HAS FIVE MAIN RESPONSIBILITIES

  1. Credit & Collections Strategy - Evolve and adjust credit and collections strategy by market & product to address unique risks of collection while partnering with regulatory strategy,  product and member experience teams. 
  2. Process Optimization & Systems - Develop and update processes and procedures around billing and collections.  Collaborate with product and technology teams to identify and support the implementation of systems to bill and collect payments with automation.
  3. Reporting - Work within the team and collaborate with key stakeholders in analytics and operations to develop key reporting to manage and monitor customer receivable performance and KPIs like bad debt, DSO.
  4. Revenue to Cash Execution - Ensure the company is billing and collecting from customers on a timely basis through all relationships and payment processes.  Actioning and following up where necessary to keep hit KPIs.  In partnership with Marketing, Member Experience and Regulatory Strategy develop best in class communications, dunning letters, updated terms of service, etc.
  5. New Markets & Products - Partner with cross functional key stakeholders to implement processes to support new markets and products in advance of launch.

SOME YEAR 1 DELIVERABLES

  • Develop Credit & Collections Strategy: Partner with key stakeholders in the business to develop and document a comprehensive strategy around credit & collections by market
  • Process Optimization & Systems - Develop and update processes and procedures around billing and collections.  Collaborate with product and technology teams to identify and support the implementation of systems to bill and collect payments with automation.
  • Minimize Bad Debt Risk: Work in partnership with key stakeholders to assess data and recommend process changes for specific markets to mitigate bad debt risk and achieve % bad debt goals
  • Revenue to Cash Execution - Analyze and review past data to ensure 

DESIRED TRAITS

  • Resilience - Able to overcome roadblocks, mistakes, challenges
  • Partnership Mentality - Willing to work cross functionally with stakeholders and others who can add value to create the best outcome
  • Integrity - High degree of trust and ability to successfully deal with sensitive or confidential information
  • Analytic Thinking - Well developed analytical thinking and problem solving skills
  • Honesty/Transparency/Directness - Willing to share what we need to know, not what we want to hear, even when it’s hard
  • Feedback Seeking - Open to feedback and willing to improve
  • Team Player - Willing to support others to get the job done even if it’s not your job

EXPERIENCE

  • Must Have
    • 5+ years experience in credit/collections at a service company
    • BA/BS Degree in Accounting or a commensurate level of directly related experience
    • Prior experience leading a team
    • Hands on experience developing reporting
    • Proven track record of improving A/R KPIs over time 
    • Hands on self starting detail oriented individual who can take ownership of projects and goals
    • Consumer A/R experience
    • High degree of integrity including ability to successfully deal with sensitive or confidential information
  • Nice to Have
    • 2+ years experience managing and coaching team members
    • 7+ years experience in credit/collections is ideal
    • Extensive knowledge and understanding of proper accounting treatment for accounts receivable transactions and activities
    • Experience implementing billing systems
    • CPA
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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • SqlLanguages
    • SQLLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • Ruby on RailsFrameworks
    • MongoDBDatabases
    • PostgreSQLDatabases
    • RedisDatabases

Location

3402 Pico Blvd, Santa Monica, CA 90405

An Insider's view of Inspire

How does your team reward individual success?

Each month we award an "Avenger of the Month". This is an employee that embodies one of our values: Own It, Study It, Coach It, Live It. The Avenger of the Month is also featured on our blog here: https://www.helloinspire.com/blog/avenger-life

Inspire

Team

What are Inspire Perks + Benefits

Inspire Benefits Overview

Inspire’s culture balances the serious nature and tone of a professional company with the move-fast-and-execute tone of a rapidly growing emerging tech company. We believe in working hard and producing, but doing it in a positive and friendly environment where collaboration is rampant.

Inspire calls its employees Avengers. It’s a team out to even the score on behalf of the common man, to challenge the status quo and confront apathy and old-world bureaucracy. Every Avenger lives for the mission: To build the world’s most consumer-focused clean power platform and inspire a connected moment towards a brighter energy future. Avengers are scrappy, restless, humble and committed to balancing passion with purpose and profit.

Inspire offers competitive compensation and equity packages, plus benefits such as health, vision, life, and dental insurance - Not to mention, unlimited vacation, 401(k) plan, a dog friendly workplace & LOTS of cupcakes!

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Inspire provides employees with a flexible work schedule that includes flexible start and end times.
Remote Work Program
Our remote work program includes work remotely on occasion as needed.
Family Medical Leave
Company sponsored family events
Inspire sponsors family oriented events annually.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Full-time Inspire employees receive unlimited PTO.
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Parking
Pet Friendly
Recreational Clubs
Relocation Assistance
Inspire offers relocation assistance for certain roles.
Professional Development Benefits
Job Training & Conferences
Inspire offers employees professional development opportunities like onsite training courses, the ability to attend job related conferences and seminars.
Lunch and learns
Inspire hosts lunch and learn meetings once per month.
Cross functional training encouraged
Promote from within
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