About sweetgreen:

sweetgreen is on a mission to build healthier communities by connecting people to real food. We passionately believe that real food should be convenient and accessible to everyone. Every day in each sweetgreen, our 3,500 team members make food from scratch, using fresh ingredients and produce delivered that morning. And in our local communities, we’re committed to leaving people better than we found them. We’re in the business of feeding people, and we’re out to change what that means.

Core Responsibilities:

• Work jointly with the Payroll Coordinator to manage the personnel
  communications system, Desk.
• Ensure all new tickets received through 2pm PST are responded to same day
  along with an estimate of timing for resolution
• Review the main Desk inbox to pull inquiries incorrectly sent to incorrect
  department and assign to payroll
• Label all new tickets appropriately, by utilizing subject templates, proper priority
  levels and assignee based on the inquiry
• Manage the Desk Matrix, containing the lists of labels, assignees, payroll error
  identification and priority levels associated to each label
• Manage the macros in Desk and remove unused macros, create new ones to
  avoid redundant writing and edit existing ones, in tandem with process changes.
• Ability to identify when inquiries are urgent enough to escalate or critical enough
  to engage the payroll manager
• Run daily reports to provide all inquiries aged over seven days, run weekly
  reports to identify themes or recurring issues in specific regions, run the monthly
  report used to identify HC error and provide to finance
• Scan/process garnishments and forward to payroll service for timely processing,
  as well as copies to employees as required by law and filling out and mailing
  notices for former employees to inform of status
• Enroll paycards in the ADP Smart Compliance system daily and maintain store
  inventory on paycards
• Fedex paycards for former employees daily as needed and re-order paycards as
  needed to keep in hand for terminations, lost checks, bounced direct deposits
  and missed hours

Skills Required:

• Detail oriented
• Excellent reading comprehension
• Good writing skills with world class customer service always in mind
• Good organizational skills
• Able to work reliably and efficiently under demanding deadlines, high pressure
  environment

Experience Desired:

• Restaurant or retail experience a plus
• 1 year of payroll or human resources customer service experience
• Experience with Desk customer service system a plus
• Maintain confidential information when required by legal or ethical standards and
  professionalism to ensure privacy of employee records.

What you'll get:

• Competitive pay + bonus plan granted based on performance 
• Health, dental + vision insurance
• Flexible PTO, because we respect the need for work/life harmony
• An opportunity to make a real impact on the people around you, both by growing them and by connecting them to real food
• To live the sweetlife and celebrate your passion + purpose
• A collaborative family of people who live our core values and have your back
• A clear career path with opportunities for development, both personally and professionally
• Our annual Impact Retreat offsite
• Free sweetgreen swag
• Complimentary sweetgreen

Come join the sweetlife!

sweetgreen provides equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law.

sweetgreen participates in the federal government's E-Verify program to determine employment eligibility. To learn more about the E-Verify program, please click here.