POSITION SUMMARY

Client Services staff engage in onboarding for customers and partners of NuORDER. Reporting into the Director of Services, the Payments Consultant is responsible for launching clients on NuORDER Payments. Responsibilities include clarifying and evangelizing NuORDER Payment features, determining the ideal configuration for a given customer, and delivering end-to-end payment processing capabilities in support of large wholesales orders. As a Product Specialist, you will provide world-class service to our customers and help set the bar high with your expert product knowledge and understanding of payment processing best practices. Your success will derive from your knowledge, superior communication skills, customer focus, and ability to thrive in a fast-paced cross-functional team environment.

Please note: This position can be located anywhere in the US with a preference for LA/NYC candidates.

Responsibilities

• Serve as an expert on NuORDER Payments technology, guiding client engagements and providing input on future product roadmap
• Collaborate with sales and customer success teams to thoroughly understand and document customers’ business goals as it relates to credit card processing and facilitate the setup of NuORDER Payments to client specifications
• Understand B2B eCommerce, wholesale retailing, and merchandising principles and have the ability to articulate how the NuORDER solution facilitates best practices
• Analyze transactions and work with customers to identify issues related to risk, fraud, and security
• Oversee and manage multiple customer onboarding journeys simultaneously

Qualifications

• 2+ years of experience in financial and payments technology with thorough understanding of credit card industry best practices
• Customer service background with exceptional communication skills – this is a client-facing position
• Genuinely enjoy problem solving and logic.
• Must love Excel – you’ll be using it every day
• Extremely organized self-motivated, with the ability to prioritize multiple projects at once and push for aggressive deadlines
• Able to learn new software programs quickly and intuitively.
• BA/BS or equivalent education

ABOUT NuORDER:

NuORDER is the leading wholesale eCommerce platform. Brands &Retailers use NuORDER to deliver a seamless, more collaborative wholesale process, where buyers can browse products, plan assortments and make smarter buys in real-time. The NuORDER platform was engineered with flexibility and scale in mind, empowering businesses of all sizes with enterprise-level technology. Headquartered in Los Angeles, California; NuORDER connects more than 3,000 brands and 500,000 retailers globally, helping them grow and win together. For more information, visit www.nuorder.com

WHY NuORDER?

We’re creative, innovative, and helping businesses become more efficient. Ensuring that each member of our team feels fulfilled and on track to become the very best employee they can be is important - and we encourage our people to discover new ways of achieving specific goals. We fully believe that each and every individual part of our organization provides value, a new perspective and progress to NuORDER’s growth and success. Come join us so we can build together!

BENEFITS:

NuORDER offers a competitive salary and benefits package complete with health, dental, and vision insurance, a 401(k) plan, stock options, work from home reimbursement and generous/flexible PTO.