Head of Banking Operations

| Greater LA Area
Aspiration is the first VC-backed neobank on a mission to be the leading consumer financial services brand and company focused on sustainability and the environment. At Aspiration, we created the category of sustainable, socially responsible retail consumer finance. We offer unique financial products to let people save, spend, and invest their money in ways that make them more financially secure and align with their personal values. Unlike other financial institutions, Aspiration is committed to building a relationship with our customers based on trust and aligning the customer’s success with our own. Aspiration has raised over $200M in funding to date, and is growing quickly.
The Head of Banking Operations is responsible for overseeing the daily functions of all of Aspiration’s financial products and their uninterrupted delivery to Aspiration’s customers. The incumbent will be tasked with improving existing processes, and building new processes in a fast moving Product-driven technology company. The position is directly responsible for leveraging their broad and deep expertise to facilitate the creation of world-class customer experiences, while maintaining compliance with government regulations and other industry operational, financial and security risks. 

What You'll Do

  • Lead and develop the people and process within Aspiration’s established, high-functioning banking operations team
  • Work effectively with business units to identify, analyze, and mitigate internal and external risks to support sustainable growth
  • Successfully execute strategies, resolve issues, and provide support on all operational matters throughout Aspiration
  • Ensure customer experience with banking operations is exceptional and aligned with customer-centric values. 
  • Provide leadership and direction in the areas of banking operations, compliance, banking risk management. 
  • Develop a robust, world-class process framework that contributes to effective iterative improvement of customer outcomes, efficiency and risk mitigation
  • Lead, manage and supervise a team of risk professionals responsible for the Company’s overall risk management and ‘first-line’ banking compliance functions
  • Ability to communicate complex issues and manage key senior-level relationships with executive management peers, core business partners, and provide credible support and gravitas when needed during regulatory examinations
  • Possess technical knowledge of payment networks with the ability to make critical, timely decisions about their implications
  • Working with operations management to create and manage long-term goals, budgets, and operating plans

What You'll Bring

  • Advanced degree (JD, MBA, MA/MS) strongly preferred
  • 10+ years of fintech or banking operations experience including banking compliance, financial institution operations or risk management functions, with at least 5 years of experience in managing complex projects and teams
  • CRCM, CAMS and CFE certifications are strongly preferred but not required 
  • Broad knowledge of the financial services industry, particularly in fintech, broker-dealers and neobanks
  • Demonstrated ability to lead and improve diverse, remote teams into successful outcomes strongly preferred
  • Commensurate prior scope of responsibility for an organization with greater than 30 FTE and a structured organization with direct and indirect reports strongly preferred
  • Expert in operational performance and financial risk metrics, with the ability to quantify outcomes and improve them; familiarity with and demonstrated experience applying decision analytics in a similar role preferred
  • Developing new programs and processes to support the strategic direction of the organization
  • Working with operations management to create and manage long-term goals, budgets, and operating plans
  • Ensuring goals are met in areas including customer satisfaction, safety, quality, and team member performance
  • Organized, detail-oriented, and ability to work independently
  • Strong verbal and written communication skills
  • Strong collaboration and team-building skills

What You'll Get

  • Work for a mission-driven company to transform the lives of millions by building a better, values-oriented financial firm
  • Competitive Salary and Equity Incentives
  • Robust Healthcare Plans (medical, dental, vision)
  • 401K & Unlimited Vacation Time
  • Diverse & Inclusive Culture

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • ReactLibraries
    • PostgreSQLDatabases
    • RedshiftDatabases
    • Google AnalyticsAnalytics
    • LookerAnalytics
    • SegmentAnalytics
    • AmplitudeAnalytics
    • AdjustAnalytics
    • LucidchartsAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • After EffectsDesign
    • ProcreateDesign
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • ClickupManagement
    • SmarshManagement
    • ZenDeskCRM
    • MailChimpEmail
    • IntercomEmail
    • MandrillEmail
    • SendGridEmail
    • IterableEmail
    • Impact RadiusLead Gen

Location

We're located in Marina Del Rey, steps from bars, shops, and restaurants. On Fridays there's a local farmer's market right on our block!

An Insider's view of Aspiration

What’s the vibe like in the office?

Aspiration has some of the smartest, most hard-working, and fun people I have ever worked with. The vibe is very fast-paced and exciting, and management is good at adjusting to different people’s work styles, allowing employees to work remotely and even bring their pups in on Fridays.

Jordan

Data Analyst

What's the biggest problem your team is solving?

We use cutting edge technology to solve both dated financial problems and problems that impact our environment. Aspiration is unique in that we are a financial firm focused on environmentalism while putting people before profits. For every solution we have to a banking problem, we're challenged with having an equal or greater impact on the world.

Chloe

Product Manager

How does the company support your career growth?

I joined Aspiration as an Account Manager. Now, I manage an affiliate program of 80+ accounts and support our direct media partners. In 1 year, I've grown beyond my own expectations. From leading a large product implementation to planning off-site activation events, my need of not being in a complacent position has been met from the moment I joined

Andre

Affiliate Manager

What are Aspiration Perks + Benefits

Culture
Volunteer in local community
Aspiration has participated in several volunteering activities, including Heal the Bay beach clean ups, LA Tech Gives Back beautification projects, and card making for Children's Hospital of LA.
Partners with Nonprofits
Aspiration partners with Accion, a nonprofit specializing in microloans. We give 10% of every dollar we earn to low-income Americans, funding up to $5,000 per person to jumpstart new businesses.
Friends outside of work
Eat lunch together
Intracompany committees
Aspiration has a communication committee that works to organize all-hands meetings, lunch and learns, and team-building events.
Daily stand up
Open door policy
Team owned deliverables
Open office floor plan
Diversity
Documented equal pay policy
Highly diverse management team
Unconscious bias training
Diversity manifesto
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Aspiration employees can contribute up to $2600 annually to their FSA.
Disability Insurance
Disability insurance covers 60% of annual salary up to the maximum plan limit for up to 13 weeks.
Dental Benefits
Our dental plan covers 90% of premiums.
Vision Benefits
Aspiration covers 90% of premiums for vision coverage.
Health Insurance Benefits
Aspiration's health insurance policy covers 90% of medical premiums.
Life Insurance
Aspiration pays for basic life insurance coverage valued at $20,000 Basic Life & AD&D.
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
Stock options are available to fulltime employees
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Aspiration provides employees with a flexible work schedule that includes Flexible start and end times.
Remote Work Program
Family Medical Leave
Employees who have been with the company for 12 months are eligible for 12 weeks of family medical leave.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Acme Co. hosts company outings Quarterly.
Parking
We offer employees Free on-site garage parking.
Pet Friendly
Aspiration's pet policy is Occasional bring your pet to work days.
Relocation Assistance
Our relocation assistance plan offers a maximum reimbursement of $5000.
Professional Development Benefits
Lunch and learns
Aspiration hosts lunch and learn meetings on occasion.
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