Position Description

The Billing Operations Manager is responsible for overseeing EVgo’s billing process, improving performance, productivity, and efficiency of the billing operational processes throughout EVgo.  This individual will manage the commercial billing department to improve operational effectiveness, data validation and analysis for EVgo external clients/partners.  You have a passion for data, efficiency, and the accuracy needed to determine and implement solutions to drive quality, productivity, and delivery of real-time insightful and accurate reporting through multiple systems.  Skilled at capturing the critical data for monitoring and ongoing management of assets you understand system-wide strategy.  Successful candidates must be comfortable working in a constantly evolving and dynamic environment while advancing process improvement recommendations to automate and effectively improve client/partner billing processes and operational practices influencing billing and reporting. 

Responsibilities:

• Customer/partner billing processes, including invoicing, revenue recognition, collections, reconciliation, and reporting.
• Analysis and audits of monthly manual calculations of customer/partner usage billing.
• Monitor and validate reports compiled by BI Analysts.
• Tracking of ad hoc or recurring billing, payments or reimbursements to identified commercial accounts.
• Site property tax and rent administration; new account setup, registrations and renewals (national agencies).
• Process analysis, setup and maintenance to ensure timely and accurate utility payments.
• Interact regularly with the Accounting department to ensure all billing entries and reports are delivered on time.
• Business license tax administration – new applications, renewals and summary reporting.
• Assessment/fulfillment of EVgo meter billings and CASS setup.
• Mapping and documentation of departmental solutions for billing processes, e.g., automation, reporting and quality improvement.
• Assist executive management with ongoing projects and updating policies and procedures.
• Continuous improvement of systems and internal controls ensuring that all financial data is recorded in accordance with existing and new processes.
• Enhance and update dashboards templates and standardize processes.

Required Skills/Experience:

• Bachelor’s degree in Accounting Operations, Business or analytical discipline.
• Lean/Six Sigma experience and certification a plus.
• 5+ years of experience in Billing and AR operations or financial systems.
• Demonstrated mastery and experience in operations or process improvement.
• Superior Excel skills; Advanced formulas, filtering, conditional formatting, tables, linking spreadsheets, pivot tables, charts, visual formatting etc.).
• Excellent quantitative and critical thinking skills.
• Ability to think creatively and learn quickly in a fast-paced and changing environment.
• Enhance and update dashboards templates and standardize processes.
• Solid planning and prioritization skills. Demonstrates high energy with the ability to remain flexible and change priorities in a challenging and fast-paced environment.