A Santa Monica-based tech company, EZ Texting's voice and text marketing SaaS platform is revolutionizing how businesses communicate. We are passionate dreamers who believe that technology can make a meaningful difference to an organization's success. Located in the heart of Santa Monica, we've created a unique work-space that the Los Angeles Business Journal has named one of the Top 100 places to work in LA - for the last six years running. Come find out why!
EZ Texting is looking for a skilled AR Clerk to join the team on a full-time basis. This position is integral to the growth and building of our organization, and requires a versatile, self-directed and hands-on professional.
Responsibilities:
- Post all credit card receipts and deposits into QuickBooks
- Assist with credit card batch reconciliation by verifying merchant data
- Research, process and resolve customer refund requests
- Respond and resolve all billing tickets queue within 24 hours
- Assist with collection on invoices; e-mailing and calling customers
- Work with third party contractor to research and resolve chargeback disputes
- Research and resolve arbitration disputes on chargebacks
- Post all chargebacks in QuickBooks
- Work with customer support team to deter fraud as related to chargebacks
- Keep daily, weekly, and monthly tracking reports on chargebacks
- Assist with documenting processes
- Provide support to the Billing Manager
- Participate in team planning meetings
- Meet defined department goals and activity metrics
- Perform related duties as assigned
Qualifications:
- 2 years of Accounts Receivable experience
- College level accounting
- Hands-on experience in operating Excel spreadsheets and accounting software (Quickbooks or similar software preferred)
- A self-motivated and proactive team player
- An excellent provider of customer service to customers and internal teams
- Excellent verbal and written communication skills
- Tech savvy – must be comfortable working in a mostly digitized accounting environment
- Flexible – possess the ability to effectively cope with rapidly changing priorities
- Ability to prioritize and organize workflow
- Strong attention to detail, goal oriented
- Excellent organizational, analytical and interpersonal skills
- Technology/software industry experience preferred
Benefits:
Fully paid medical, vision, dental and life insurance for self (50% for families)
Stock options
Paid vacation
Unlimited sick leave
401(k) plan
Paid parental leave
Uncapped growth potential
Fully stocked kitchens
Pup friendly office
And many more perks...