Field Services Region Manager

Company Overview

Sleep Number is a sleep wellness technology leader. For nearly four decades, we have placed sleep at the center of wellbeing, improving over 15 million lives with our Sleep Number smart beds. We are guided by our purpose – to improve the health and wellbeing of society through higher quality sleep. This is exemplified through our 4,000+ mission-driven team members who passionately innovate to drive value creation through our vertically integrated business model, owning the process from start to finish, including selling in our over 650 stores nationwide.

Our team members are encouraged to bring their whole selves to work, sharing their unique perspectives, backgrounds and skills with Sleep Number every day. Whether you are entering, returning or experienced in the workforce, we have a place for you. We hope you join us in creating the future through higher quality sleep.

Position Purpose 

Sleep Number is seeking a highly effective Region Manager, Field Services to drive our mission of becoming the world’s most beloved brand by delivering an exceptional sleep experience. This role is pivotal in ensuring a customer-first approach to service, delivery, and installation. The Region Manager leads the strategic and operational execution of field service initiatives in collaboration with retail, logistics, manufacturing, and field teams. This position oversees all aspects of home delivery operations within the region, with a focus on achieving key performance goals in safety, financial outcomes, service levels, and quality standards—ensuring consistent execution aligned with Sleep Number’s delivery excellence.

Primary Responsibilities

• Drive execution of financial, customer, and employee outcomes across the region
• Monitor and analyze business trends/results to develop effective strategies to meet performance goals. 
• Own and analyze regional P&L and KPIs
• Champion Sleep Number Culture
• Maintain two-way communication to ensure team engagement and follow through regarding company goals and objectives
• Lead planning initiatives to optimize service and cost, including dock location changes
• Foster relationships with internal Retail and Logistics leadership to ensure cross-functional alignment
• Leads talent management efforts by providing coaching, performance management and building a talent pipeline.
• Execute and influence Demand Planning, Forecasting, and Reconciliation (labor, overtime, temp, rental)
• Oversee labor management within the region thought routing efficiency, productivity, and adherence to Standard Operating Procedures.
• Ensure staffing levels align with business needs and financial goals
• Respond to service issues and escalations to ensure customer satisfaction
• Audits markets/employees for adherence to Standard Operating Procedures and TRUST model
• Additional responsibilities to develop high potential leadership candidates
• Perform other job duties as related to business needs.

Position Requirements 

• 5+ years of services, technical and or multi-unit/remote management experience.
• Proven ability to hire, lead and inspire a highly technical and remote workforce across large geographies.
• Strong understanding of a service environment and infrastructure that promotes service excellence, operational efficiencies, employee engagement, superior customer service, and P&L management.
• Ability to maintain high morale and engagement with employees Demonstrated strong leadership and communication skills (written and verbal).
• Must possess thorough knowledge of retail and services standard operating processes.
• Demonstrated ability to execute complex processes in a fast-paced environment.
• High school diploma or GED equivalency required; Bachelor’s Degree preferred.
• Valid driver’s license.

Working Conditions

• Remote Opportunity
• Seeking applicants in the following states: Alaska, Arizona, California, Colorado, Idaho, Louisiana, Montana, New Mexico, Nevada, Oregon, South Dakota, Texas, Utah, Washington or Wyoming.
• Must be able to travel 60% of the time

Wellbeing

Wellbeing is more than a catchphrase - it's a movement that permeates our company and through our team members. We are dedicated to enhancing and supporting the wellbeing of our team members and their families through benefits, programs, and resources across our five wellbeing pillars of emotional, financial, career, community, and physical health, with sleep at the center.

By joining our team, in addition to offering competitive pay programs, we are proud to offer eligible team members an extensive benefits package including, but not limited to medical and pharmacy benefits, dental, life and disability insurance, a matched 401(k) Plan, paid time off, and much more.

Safety

Safety is a top priority for Sleep Number supporting customers and team members wellbeing. We are committed to maintaining a safe and healthy work environment for all team members that are consistent with CDC guidelines, U.S. Department of Labor’s Occupational Safety and Health Administration (OSHA), and state/local laws.

EEO Statement

Sleep Number is an equal opportunity employer. We are committed to recruiting, hiring and promoting qualified people and prohibit discrimination based on race, color, marital status, religion, sex (including gender, gender identity, gender expression, transgender status, pregnancy, childbirth, and medical conditions related to pregnancy or childbirth), sexual orientation, age, national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status or any other status protected by federal, state, or local law.

Americans with Disabilities Act (ADA)

It is Sleep Number’s policy to provide reasonable accommodations to qualified individuals with disabilities during the application process, consistent with applicable law. We may require supporting medical or religious documentation where applicable and permissible by law. If you are a qualified individual, you may request a reasonable accommodation at any time during the selection process, including if you are unable or otherwise limited in your ability to access open roles here.