Field Service Representative (FSR)

About Epirus

Epirus is a high-growth technology company developing solid-state, software-defined directed energy systems that enable unprecedented counter-electronics effects and power management solutions to optimize power efficiency in defense and commercial applications. With a constant emphasis on innovation, we are redefining the future of power to bring tomorrow’s capabilities to life, today. And that’s just the beginning.

Job Summary: Epirus is seeking a Field Service Representative (FSR) with the ability to provide a high level of technical and operational skills in support of Epirus High Power Microwave Counter Unmanned Aerial Systems (HPM-CUAS). This individual will report to the Sr. Manager of Field Operations and Sustainment and work as a member of a small team of FSR’s with a primary focus on the maintenance, training support and sustainment of fielded HPM assets. The FSR will directly support the maintenance of the fielded HPM-CUAS equipment, re-installation of Line repairable units (LRUs), training, integration, and sustainment of these solutions with existing client infrastructure at CONUS and OCONUS locations. Candidate will provide hands on support for HPM-CUAS technical, network, and integration projects. This position requires a high degree of technical skill, personal resilience and flexibility, strong interpersonal skills, and the ability to work as part of a cross-functional team in a variety of physical environments.

Responsibilities:

• Conduct temporary install / uninstall of HPM-CUAS systems in a variety of locations / environmental conditions to support client operations, test and evaluations, Tactics, Techniques and Procedure (TTP) / Doctrine development, and New Equipment Training (NET) courses.
• Conduct permanent / semi-permanent installs and continuing operational support, monitoring, and maintenance of HPM-CUAS systems in a variety of locations / environmental conditions to support client operations, test and evaluations, Tactics, Techniques and Procedure (TTP) / Doctrine development, and New Equipment Training (NET) courses.
• Make recommendations to the Field Operations and Sustainment Manager for equipment modifications / upgrades based on experience gained through testing and operational use of HPM-CUAS systems.
• Deploy overseas locations to perform technical inspections, system checks, fault diagnosis, identify cause of failures, and replace Line Repairable Unit (LRU), test and restore HPM-CUAS systems to full functionality.
• Conduct basic programming of HPM-CUAS systems (install / upgrade firmware, software upgrades, etc.).
• Work with the Epirus training and enablement team to develop and conduct training on the proper care, use, maintenance, and preventive maintenance of systems.

Basic Qualifications: 

• Technical experience working as a field service representative installing, configuring, testing, maintaining, repairing, operating, and effectively training end users on how to operate equipment.
• Ability to provide technical advice and guidance on installation, adaptation, configuration and/or enhancement of company technical products, programs, and systems.
• Candidate must hold a valid U.S. passport or have ability to obtain a U.S. passport.
• Current SECRET security clearance is required.
• Bachelor’s Degree and four (4) years of experience with DoD and major systems or programs, OR, a high school diploma and eight (8) years of experience with DoD and major systems or programs
• 4 to 6 years of progressively responsible experience with CUAS Systems (RF Detection, Radar, EO/ IR Optical systems, Command and Control (C2) Systems.
• Experience working independently, or as a team member, to solve project and/or engineering problems.
• Strong mechanical aptitude; experience working with tools.
• Ability to use and communicate a wide variety of technical data from OEM manuals, engineering drawings, etc. to engineers as well as to non-technical system end users.
• Position requires daily interface with customers at numerous levels.
• Candidate must possess, and use, a high degree of tact and interpersonal communication skills in daily interactions with team members, clients, vendors, and end users.

Preferred Skills and Experience:

• Routine manual lifting of objects 50-80 pounds such as boxes and other equipment. Perform work in unusual and sometimes difficult positions such as climbing ladders; high lift equipment up to 40 feet, crawl spaces, above ceilings, etc. Manual dexterity required for frequent reaching, climbing, and lifting of moderate objects, operation of power and manual tools/equipment, and operating office equipment.

• Typical overseas assignments are frequently performed in both internal and external environments with a variety of weather conditions. Ability to work under extreme hot or cold weather conditions with exposure to dust or dirt is routine and may require the use of protective personal equipment (PPE).
• This position will require overseas travel. Candidates should be willing to be on travel / TDY away from their home location 90 – 120-day durations, in hazardous duty locations.
• FAA Part 107 certification

ITAR REQUIREMENTS:

• To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR) you must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.  

People are the most important part of Epirus – and always come first. We don’t believe in the word impossible and are always asking “why not” as work to usher in a new paradigm of power efficiency. Our fast-growing team is agile, creative, and innovative. We support a culture of constant learning and sense of belonging among our team members and know that mentorship matters. We embrace diversity, equity, and inclusion in the workplace and beyond. To deliver on our mission, we are always looking for problem solvers, changemakers and innovators to join our fast-growing team.