Field Sales Account Manager (Account Luxury Manager)

About The RoleOur team is growing at The RealReal, and we’re seeking experienced salespeople to help drive repeat consignment business. The Account Luxury Manager (ALM) is an Outside Sales role that drives repeat business by acquiring consigned items from our existing clients within an assigned territory.  If you’re customer-obsessed and self-motivated to “win” in an in-home appointment based, quota-driven sales environment, this could be the perfect fit!

What You Get To Do Every Day

• Connect with established clients to re-engage and drive consignment activity through daily outreach and in-home appointments

• Follow up on leads generated by marketing team

• Leverage strong consignor relationships to gain referrals for new business

• Procure consigned goods from clients and ship to ecommerce centers on their behalf

• Outreach daily to existing clients

• Provide an outstanding client experience

• Review contract with clients

• Set pricing expectations through deep knowledge of luxury, while utilizing internal tools and resources

• Partner with Consignor Relations team to proactively resolve client issues or concerns

• Regularly spend more than 70% in the field building client relationships and acquiring consigned items

• Other duties as required

What You Bring To The Role

Minimum Requirements:

• 2+ years direct sales experience with a proven track record of success in a performance-based sales or business development role

• Ability to quickly build rapport and establish trust and credibility with clients

• Ability to commit to 40 hours per week and occasionally work off-hours as required by clientele

• Self-motivation and drive to achieve results

• Stellar communication skills – both written and verbal; Ability to effectively interface with sophisticated clientele and adapt communication style to suit the target audience

• Proven ability to build lasting relationships with clients and colleagues

• Self-motivated, proactive, dedicated, and results-oriented with a strong ability to work independently in a fast-paced work environment

• Strong organizational and follow-up skills 

• Proficiency with technological tools including Salesforce or a CRM of similar caliber and G-suite

• Team-focused mentality with a passion for collaboration

• A solutions-focused mentality with a growth mindset

• Adaptability and openness to change

• Highly coachable with an eagerness to learn

• Must live and regularly meet with clients in person anywhere within assigned territory

• A current, valid driver's license (except in Manhattan, Brooklyn, and Chicago markets)

• Car insurance that meets or exceeds local requirements

• A satisfactory Motor Vehicle Record (MVR) *Driving record background check of the past 3 years or as provided for by applicable law

• Ability to travel more than 70% within designated market

• Ability to lift and move up to 25 lbs

Preferred Requirements:

• Previous experience selling luxury goods and/or services 

• Account management experience

• Existing book of clients

• Ability to discuss and advise customers on general fashion trends and developments in the luxury market

Compensation, Benefits, + Perks

• Base salary plus uncapped commission

• $1,500/month commission at target - top performers earning over $2,500/month

• Annual Elite Club Trip for top performers

• Monthly sales competitions (i.e. cash | prizes | site credit | stock)

• Employee Stock Purchase Plan

• 401K with Company Match

• Medical, Dental & Vision Insurance

• Paid Parental Leave

• 9 Paid Company Holidays

• Flexible Time Off (With Manager Approval)

• Find out more about our Benefits here.

The expected salary range for this role is $50,000.00-$60,000.00. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR’s total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.

The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art, and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service.