The Field Operations Support Assistant provides clerical support to funeral homes or cemeteries, handling documentation, coordinating services, processing payments, and assisting clients during challenging times with empathy.
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Provides administrative and clerical support to a funeral home, cemetery, crematory or a combination of these facilities. Duties include greeting the public and providing general information on services offered in a polite manner with a goal to meet and exceed customer expectations.
JOB RESPONSIBILITIES
- Prepares death certificates, prayer cards and related documents
- Completes required permits and or certificates
- Prepares and processes Veteran’s Paperwork
- Prepares marker monument placement paperwork
- Ensures required documentation to support requested products and services are accurate and complies with state/federal regulations and company rules
- Prepares and distributes daily schedules, reports, and documents
- Receives and processes payments and contracts
- Coordinates the ordering of memorials and related products and the control of storage inventory for vaults and markers
- Orders office supplies
- Oversees the processing of installation orders to grounds and maintenance departments
- Processes accounts payable transactions
- Assists with the preparation of obituaries
- Assists Location Management, Sales, Family Service Counselors and payroll as needed
- Acts as backup to Receptionist
- Greets family members and friends
- Communicates client family’s needs promptly and accurately to the appropriate staff member
- Conveys a sense of concern and empathy with client family members at all times
- Responds to customer inquiries via telephone, internet and in person
- Maintains professional and cooperative relationships with county clerk, medical examiner and physicians
MINIMUM REQUIREMENTS
Education
- High School or equivalent
Experience
- 1 - 2 years of experience in an office clerical or customer service capacity required
- Experience working in a customer-focused and fast-paced professional environment required
Knowledge, Skills & Abilities
- Working knowledge of office equipment including computers, calculators, copiers, printers, and fax machines at a level consistent with experience
- MS Office Suite experience preferred
- Basic mathematics skills required
- Good verbal and written communication skills
- Strong organizational skills and detail oriented
- High level of compassion and integrity
- Ability to maintain confidentiality
Compensation:
Salary: $15.50/hr.- $19.25/hr.
Benefits:
Medical*Dental*Vision*Flexible Spending Accounts (health care and dependent care)*Health Savings Account with Company Contribution*Sick Leave*Short-Term Disability*Long-Term Disability*Life Insurance*Voluntary Accidental Death or Dismemberment Insurance*Dependent Life Insurance*SCI 401(k) Retirement Savings Plan with Company match*Employee Assistance Program
Postal Code: 95326
Category (Portal Searching): Administration and Clerical
Job Location: US-CA - Hughson
Top Skills
Ms Office Suite
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Provide administrative support to funeral services, handle documentation, greet clients, process payments, and maintain inventory while ensuring compliance with regulations.
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Ms Office SuiteOffice Equipment
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Provide administrative support to funeral homes, preparing documentation, processing payments, coordinating inventory, and assisting clients with empathy.
Top Skills:
Ms Office Suite
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The Field Operations Support Assistant provides administrative support to a funeral home and interacts with clients, ensuring documentation is accurate and services meet regulations while maintaining a compassionate environment.
Top Skills:
CalculatorsCopiersFax MachinesMs Office SuiteOffice Equipment Including ComputersPrinters
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