The Field Operations Support Assistant provides administrative and clerical support in a funeral home or cemetery, manages documentation, processes payments, coordinates orders, and ensures compliance with regulations while maintaining client relationships.
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Provides administrative and clerical support to a funeral home, cemetery, crematory or a combination of these facilities. Duties include greeting the public and providing general information on services offered in a polite manner with a goal to meet and exceed customer expectations.JOB RESPONSIBILITIES
- Prepares death certificates, prayer cards, and related documents
- Completes required permits and or certificates
- Prepares and processes Veterans’ Paperwork
- Prepares marker monument placement paperwork
- Ensures required documentation to support requested products and services is accurate and complies with state/federal regulations and company rules
- Prepares and distributes daily schedules, reports, and documents
- Receives and processes payments and contracts
- Coordinates the ordering of memorials and related products and the control of storage inventory for vaults and markers
- Orders office supplies
- Oversees the processing of installation orders to grounds and maintenance departments
- Processes accounts payable transactions
- Assists with the preparation of obituaries
- Assists Location Management, Sales, Family Service Counselors, and payroll as needed
- Acts as backup to the Receptionist
- Greets family members and friends
- Communicates client family’s needs promptly and accurately to the appropriate staff member
- Conveys a sense of concern and empathy with client family members at all times
- Responds to customer inquiries via telephone, internet, and in person
- Maintains professional and cooperative relationships with the county clerk, the medical examiner, and physicians
MINIMUM REQUIREMENTS
Education
- High School or equivalent
Experience
- 1 - 2 years of experience in an office clerical or customer service capacity required
- Experience working in a customer-focused and fast-paced professional environment is required
Knowledge, Skills & Abilities
- Working knowledge of office equipment, including computers, calculators, copiers, printers, and fax machines, at a level consistent with experience
- MS Office Suite experience preferred
- Basic mathematics skills required
- Good verbal and written communication skills
- Strong organizational skills and detail-oriented
- High level of compassion and integrity
- Ability to maintain confidentiality
Top Skills
Ms Office Suite
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