Field Operations Specialist

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint - we’ve got huge goals.

As Via’s Field Operations Specialist, you'll be focused on supporting our frontline teams, you’ll help build and own key processes that keep our drivers set up for success - from onboarding to real-time issue resolution.

This is a hands-on role where you’ll jump in wherever needed - solving problems on the ground, supporting employees, and collaborating with HQ teams to improve how we operate and scale. 

**NOTE: this is a 5-day a week in-person role, primarily based in our Sun Valley office, with some travel to our Gardena office**

What You'll Do:

• Ensure smooth day-to-day operations for our driver workforce
• Be the real-time problem solver: respond quickly to onsite issues, driver concerns, or operational blockers as they arise
• Oversee and streamline onboarding, offboarding, and employee readiness processes to ensure consistency and scalability
• Serve as a go-to point of contact for frontline employee support and questions
• Partner with internal teams (Operations, Legal, and People teams) to roll out policies and processes consistently
• Identify friction points and implement scalable processes and tools that improve how we work and how we support our employees

Who You Are:

• Have a Bachelor’s Degree with a record of exceptional academic achievement
• Minimum of 1-3 years of experience in customer service, operations, human resources, employee relations, or a similar role.
• You’re comfortable with ambiguity and flexible in adapting to changing needs, always looking for creative solutions.
• Strong interpersonal and communication skills with the ability to handle sensitive situations effectively.
• Detail-oriented and highly organized with a process-driven mindset.
• Proven ability to work in a fast-paced, dynamic environment and manage multiple priorities.
• Based in the Los Angeles area and comfortable working in-person 5 days per week 

Compensation and Benefits:

• Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable
• Salary Range: $75,000-$90,000 per year
• We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching.

We’re Via, and we build technology that changes the way the world moves. We’re driven by a simple mission: to create modern and efficient public transportation systems that provide far greater access to jobs, healthcare, and education. With our best in class suite of products, we make transit thrive.

Our teams of world-class engineers, data-scientists, product managers, operations specialists, marketers, transit experts and more bring cutting-edge AI-powered software and innovative technology-enabled operations to our partners across the globe. Founded in 2012, Via builds solutions to digitize, automate, and enable data-driven decision making for entire transportation networks; fixed-route buses, microtransit, paratransit, school buses, autonomous vehicles, and more.

If you’re excited to be at the forefront of modernizing the future of transportation, are up for solving tough problems, and willing to become/already are a transit nerd, we are the place for you. Even if your past experience doesn’t align perfectly with every qualification in the job description for this role, we encourage you to apply. You may be just the right candidate for this or other opportunities.

Ready to join the ride?

Via is an equal opportunity employer.