Federal Solutions Advisor

About the role

The Federal Solutions Advisor serves as a strategic and operational subject matter expert supporting federal customers and internal executive leadership. This role bridges executive strategy and mission execution, providing trusted advisory support across UC architecture, cloud collaboration, program management, security compliance, and large-scale federal initiatives.

The ideal candidate brings experience spanning pre-sales solution architecture, federal acquisition programs, IT and security operations, enterprise collaboration platforms, and senior program leadership. This individual excels at translating mission requirements into compliant, scalable technical solutions while also guiding go-to-market strategy, managing high-impact programs, and influencing senior government and industry stakeholders.

This role is critical to accelerating federal sales cycles, improving win rates, ensuring compliance (FedRAMP/RMF), and leading complex, multi-stakeholder programs from concept through execution.

About the team

We deliver strategic advisory and technical solutions that accelerate federal sales cycles and ensure mission-critical collaboration platforms meet compliance requirements. Our team bridges executive strategy with operational execution, partnering across government, vendors, and internal stakeholders to architect scalable UC and cloud solutions. We exist to transform complex federal requirements into winning outcomes, making a measurable difference in win rates, customer trust, and program success.

Responsibilities

• Acting as a senior strategic advisor to executive leadership, federal customers, and internal stakeholders

• Serving as the bridge between executive strategy and operational execution, translating high-level goals into actionable technical and program roadmaps

• Leading customer discovery sessions to understand mission, customer requirements and use cases, security, acquisition, and operational requirements

• Providing scalable solutions incorporating Avaya TDM solutions, Cisco UC (CUCM, Webex Calling, Webex Meetings, Contact Center), Zoom Phone, Zoom Meetings, Zoom Rooms, Service provider voice, SIP, PSTN, and Cloud Connected PSTN

• Designing and supporting FedRAMP-authorized collaboration and cloud calling solutions and ensuring architectures align with RMF, IA, DoD, and federal security frameworks

• Supporting UC product strategy and go-to-market initiatives for federal offerings, as well as developing operational workflows, enablement content, and internal/external GTM materials

• Partnering with vendors, product teams, and sales leadership on new offer development and launches

• Presenting solutions to C-level and senior government stakeholders and supporting federal business development and growth initiatives

• Partnering with sales teams to accelerate deal cycles and improve technical win rates

• Providing opportunity-level technical oversight, forecast input, and risk assessment

• Producing system diagrams, architectures, and engineering documentation and fostering collaboration across government, contractor, partners and internal teams

What we're looking for

• Have 10+ years of experience in Unified Communications, Collaboration, or Voice Architecture

• Have extensive pre-sales engineering experience in federal and enterprise environments

• Have experience with Unified Communications & Collaboration, Federal IT, Security, and Enterprise Systems and Program / Project Management and Acquisition Support

• Have experience supporting federal, DoD, and intelligence community environments

• Have deep expertise in Cisco UC & Webex platforms, Zoom Phone, Meetings, Rooms, VoIP, networking, SIP, PSTN, and cloud calling

• Demonstrate leadership of large, cross-functional government and contractor teams

• Have understanding of FedRAMP, RMF, IA, and federal security frameworks, Federal acquisition and contracting processes (EIS preferred)

Salary Range or On Target Earnings:

Minimum:

Maximum:

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure;  there may be a different range for candidates in this and other locations

At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment​

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.