As a Facilities Coordinator, you'll manage client communication, coordinate with vendors, resolve issues, and conduct training to enhance client engagement.
Overview of Facilities Coordinator
As our Facilities Coordinator, you will provide world-class service to Worksmith clients to support their facilities maintenance needs. This will include scheduling and coordinating work with location managers, client administrators, and vendors. With excellent communication skills plus a knack for anticipating and solving customer concerns, you’ll guide our clients to success on the Worksmith platform.
The day-to-day responsibilities will include:
- Build and own relationships with key customer stakeholders to establish yourself as a trusted advisor and partner; act as the main point of contact post implementation.
- Coordinate with vendors to ensure timely and satisfactory service completion.
- Assist with troubleshooting and solving customer issues that arise in a timely manner with a positive attitude and high quality customer service in mind.
- Conduct training sessions to maximize product adoption and engagement among all client users.
- Communicate professionally and energetically with client users and the Worksmith network of local vendors.
- Identify client and vendor needs to provide feedback to other areas of our business such as Product, Engineering, Vendor Success.
The right candidate:
- Demonstrates strong communication, interpersonal and presentation skills
- Ability to problem solve timely and proactively
- Detail-oriented; able to capture proper information correctly and accurately
- Displays empathy and the ability to put yourself in the customer's shoes
- Thrives in a fast paced, team centric environment and is adaptable to change
Basic qualifications:
- Familiarity with G Suite and other project management solutions
- 1-3 years of facilities management experience
We also look for these qualities in our candidates:
- A willingness to learn
- A positive and hard-working attitude
- Patience and tenacity
- Organized and detail-oriented
Top Skills
Google Suite
Project Management Solutions
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