Expert Network Engineer

Overview

Provides support, maintenance, and monitoring of the hosting network infrastructure in the cloud and on-premises environments. Processes network infrastructure requests and serves as an escalation point for all networking issues, incidents, and major outages. Owns, plans, executes, and documents multiple concurrent complex technical projects from concept to completion. Escalate to Principal and Architect level when needed for assistance.

• Serves as an owner and SME of a network squad.
• This is a remote role in the US.

Responsibilities

• Configures, maintains, and operates routers, switches, firewalls, load balancers, and monitoring tools.
• Work with clients and vendors as it relates to installing physical equipment and connecting cabling per provided documentation.
• Oversees the proactive monitoring of the network infrastructure via monitoring tools and delegates alerts in a timely manner when possible.
• Mentors, coaches, and knowledge shares with junior associates and peers
• Acts as an SME and intermediate escalation point for all issues, incidents, and major outages.
• Independently processes routine requests for network services, access, and documentation.
• Independently troubleshoots and resolves major incidents, runs outage bridges, and seeks root cause analysis for complex network issues.
• Independently owns and is a subject matter expert in a network specialty domain such as firewalls, datacenter technologies, load balancers, cloud networking, packet analysis, networking tools, MPLS, or route/switch.
• Independently owns multiple concurrent network infrastructure projects from concept to completion including requirements gathering, implementation, turn up, testing, and hand off of the technology solution to the business.
• Independently owns major network infrastructure projects from concept to completion including requirements gathering, delegation of tasks to peers, implementation, reporting to senior leadership, turn up, testing, and hand off of the technology solution to the business.

Qualifications

Academic and Professional Qualifications:

• Bachelor’s degree or equivalent/years of experience required.
• Cisco Certified Technician (CCT) – Required
• Cisco Certified Network Associate (CCNA) – Required
• Cisco Certified Network Professional (CCNP) – Required

Experience:

• 7+ years relevant work experience; 2-5 years at the Senior level or equivalent experience
• 2-4 relevant work experience with specialist technology domain
• Ability to work collaboratively with and/or temporarily lead a team and receive constructive feedback from principal engineers and architects.
• Ability to provide excellent customer service when working directly with users that may not be technical
• Ability to provide mentoring, coaching, and knowledge share in a constructive manner to junior associates and peers
• Ability to own multiple concurrent projects from concept to completion including requirements gathering, documentation, implementation, testing, turn up, and hand over
• Ability to own a major project from concept to completion including requirements gathering, leading of peers, documentation, implementation, reporting to senior leadership, testing, turn up, and hand over
• Subject matter expert in one or more network specialty domain: firewalls, datacenter technologies, load balancers, cloud networking, packet analysis, networking tools, MPLS, or route/switch
• Expert knowledge of IP addressing, MAC addressing, packet analysis, and VLANs
• Expert knowledge of network routing protocols OSPF, iBGP, eBGP and switching protocols
• Advance knowledge of Azure networking Preferred / AWS optional
• Very strong knowledge of vendor management, equipment (Cisco, Fortinet), low voltage cabling standards, and working with ISPs
• Very strong knowledge of firewalls, datacenter technologies, load balancers, or cloud networking
• Cisco ASA / Palo Alto / Fortinet Experience (Preferred)
• Megaport / PacketFabric Experience (Optional)

Travel Requirements:

• Up to 10% travel may be required

Working Arrangements:

• Standard work week or as defined by assignment requirements
• Primarily works in a remote environment Requires after-hours, on-call support and/or holidays
• On-call and after hours work during peak times including end of month/quarter/year; during this time PTO is limited to meet business needs