Experiences Creative Studio – Operations Manager

At Netflix, our mission is to entertain the world. Together, we are writing the next episode - pushing the boundaries of storytelling, global fandom and making the unimaginable a reality. We are a dream team obsessed with the uncomfortable excitement of discovering what happens when you merge creativity, intuition and cutting-edge technology. Come be a part of what’s next.

Our Experiences team puts fans at the center of their favorite stories, in real life, through permanent entertainment venues, Netflix House, and touring attractions around the world. Netflix Houses are our permanent, always-on, constantly refreshable entertainment venues, where guests can step into their favorite stories. We aim for these experiences, along with our merchandise offerings, to foster a lasting love for our titles, making them part of the zeitgeist for extended periods and driving long-term value for Netflix.

As the Experiences Creative Studio – Operations Manager, you’ll serve as both the operational lead and strategic thought partner to the Director of Creative, supporting a multidisciplinary team of designers, producers, and storytellers to bring Netflix IP to life in new and innovative ways. You’ll help define priorities, pressure-test ideas, build the systems and culture that allow creative ideas to move seamlessly from blue-sky concepting through design and fabrication to opening day and beyond.

In this role, you’ll collaborate closely with Netflix Experiences leadership, cross-functional teams, and external partners to ensure that work is appropriately briefed, resourced, managed, and delivered on time and on budget. You’ll build the systems and workflows that allow the Creative Studio to operate at its best,  balancing speed, scale, and creative excellence across a diverse portfolio of experiences.

Key responsibilities:

• Act as a strategic thought partner to the Director of Creative, helping shape the studio vision, priorities, creative portfolio, and direction.

• Architect and optimize the systems that power how work flows through the Creative Studio, enabling efficiency, clarity, and creative excellence at every stage.

• Serve as a key point of contact for the Creative studio, owning the tools and communication that drive daily workflow and ensure work is delivered on time, on brief, and within scope.

• Partner closely with the creative leads, production, and cross-functional partners to define project scopes, budget, resourcing, and timelines.

• Orchestrate across internal teams and external partners to ensure work advances in alignment with creative vision and business priorities.

• Proactively track project health, anticipate and remove operational obstacles to protect creative intent while balancing business goals and timelines.

• Maintain consistent knowledge of the status of all projects in the studio.

• Support the casting, onboarding, and management of external creative partners while promoting healthy ways of working.

• Ensure the Creative Studio operates efficiently, effectively, and consistently delivering against Netflix Experiences' daily, seasonal, and long-term objectives.

• Actively identify and engage new creative talent and partners to support the studio’s evolving needs as projects grow in scale and ambition.

• Champion a culture of creative exploration and experimentation, ensuring operational systems support bold ideas and innovation at every stage.

Qualifications / Experience

• 8+ years of experience managing creative operations or production within agency, studio, or client-side environments.

• Proven track record of operationalizing multidisciplinary creative teams and projects across concept development,  art direction, environmental and experience design.

• Experience delivering complex, multi-stakeholder creative programs spanning brand, retail, and experiential environments.

• Proven ability to define scope, forecast budgets, cast resources, and effectively manage both internal and external partners.

• Demonstrated skill in balancing creative integrity with operational excellence and business strategy.

• Creative problem solver with a solutions-oriented mindset and exceptional communication skills.

• Ability to connect individual workstreams to broader brand and business objectives.

• Proven ability to negotiate vendor and contract agreements.

• Strong interpersonal and relationship-building skills with cross-functional teams.

• Established network of agency and vendor relationships.

• Strong organizational and project management skills with deep fluency in tools such as Figma, Miro, Airtable, and Google Workspace (3D design software a plus).

• Knowledge of both permanent and touring experience production strongly preferred.

• Passion for entertainment, fandom culture, immersive storytelling, and experiences.

• Global experience preferred.

Netflix provides comprehensive benefits including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Stock Option Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits. We also offer paid leave of absence programs. Full-time hourly employees accrue 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off. Full-time salaried employees are immediately entitled to flexible time off. See more details about our Benefits here.

Netflix is a unique culture and environment. Learn more here.

Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner.

We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.