Experience Research Senior Associate

Job Description
Join us at Chase to leverage user experience research, translating insights into impactful design recommendations on our Wealth Management team. Bring your industry trends and knowledge to shape exceptional user experiences through cutting-edge research.
As an Experience Research Senior Associate in Wealth Management, you will play a pivotal role in shaping user experiences across our products and services. Leveraging advanced proficiency in research methods, analysis, and both quantitative and qualitative techniques, you will identify customer needs and translate them into actionable insights and recommendations. Your work will directly impact the design, architecture, and functionality of our Wealth offerings, collaborating with cross-functional teams to contribute to discussions on design and research, and leading the decision on which methods best suit key design questions.
Job Responsibilities

• Conduct and execute research studies using advanced research methods, such as surveys, interviews, ethnography, and quantitative and qualitative techniques.
• Analyze and interpret data, identify patterns and trends, and provide actionable recommendations to partners and leadership.
• Collaborate with cross-functional teams to ensure the integration of user insights into product development processes.
• Contribute to the creation and refinement of experience research strategies, connecting craft work to business goals and success metrics.
• Stay current with industry trends and incorporate knowledge into team insights.

Required Qualifications, Capabilities, and Skills

• 3+ years of experience or equivalent expertise in generative and evaluative user experience research.
• Proficiency in both quantitative and qualitative research methods, including survey and interview design, ethnography, and data analysis.
• Advanced knowledge of user experience design principles and practices.
• Understanding of current research methodologies and their application to inform experience designs.
• Strong communication skills to articulate research findings and design decisions to stakeholders.
• Ability to work independently and remotely on team projects.
• Strong PowerPoint and deck-building skills.

Preferred Qualifications, Capabilities, and Skills

• Experience in wealth management, investments, banking, or other financial domain.
• Service and/or journey mapping experience.

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.