Executive Assistant to the CEO

About Kustomer

Kustomer is the industry leading conversational CRM platform perfecting every customer experience. Built with intelligent tools such as AI and Automation, no code-configuration and a connected data platform that unifies data from multiple sources through a single timeline, Kustomer empowers businesses to operate with greater efficiency and deliver more personalized service to customers across any channel, making every interaction more meaningful and memorable. Today, Kustomer is the core platform for some of the leading customer service brands like Abercrombie, Away Travel, Reformation, Hexclad and Sweetgreen.

Kustomer was founded in 2015 by serial entrepreneurs Brad Birnbaum and Jeremy Suriel and has raised over $230M in funding backed by leading VCs. Meta announced its intention to acquire Kustomer in 2020 and completed the transaction in 2022. Kustomer joined Meta’s Business Messaging Group to transform the way people and businesses communicate through modern messaging channels.

In 2023, Kustomer spun out from Meta as a standalone company backed by original partners, Battery, Redpoint and Boldstart Ventures, who have invested $60M. In 2025, Kustomer announced a $30M Series B led by Norwest, with continued support from Battery, Redpoint, and boldstart. This milestone reflects strong conviction in our vision and fuels our next chapter of growth: expanding our AI-native platform, accelerating product innovation, and scaling our exceptional team.

Our Krew is made up of passionate and collaborative people who really care about what they do and the people they help. We look for people who are passionate about enhancing the customer service experience for everyone involved, as it's the core of what we do. We're growing our business with no plans of slowing down. We actively seek individuals who want to learn and be challenged every day. We have also transitioned to a remote friendly company, with Krew members located throughout the U.S. coming together for Kamp Kustomer each year.

About the Role:

As the Executive Assistant (EA) to the CEO, your focus will be driving forward productivity, optimizing for efficiency, anticipating needs, and proactively solving issues before they become problems. This role will report to the Chief of Staff to the CEO. Additionally, this role will also support EA needs for our President & COO. Additional responsibilities that fall under your purview are: enhancing and celebrating our culture, aiding in administrative tasks across the organization such as: event planning, company-wide meeting preparation - including presentation materials, light office management and supporting the remainder of the executive team with administrative requests.

This role is based in the New York Metropolitan Area (NY, NJ, CT). Commutable distance to Manhattan is required. We may assign some in-person duties in the NYC Metro Area including a hybrid in-office schedule.

You’ll be responsible for:

• Proactively managing the CEO’s calendar, meetings, and correspondence

• Booking travel, accommodations, reservations as needed for the CEO and executive team events

• Work closely with the Chief of Staff to align the CEO’s work and week to the goals and necessary outcomes

• Working with the broader Senior Leadership team on behalf of the CEO for scheduling and following up on outstanding items

• Key event planner for company-wide events and leadership team offsites, coordinating all the venues and details to make an amazing employee experience

• Overseeing the smooth operation of our small NYC office, including in-person and remote coordination, and ensuring it remains stocked with essentials

• Partner with the People team to create and host cultural events and recognition opportunities for our Krew

• Driving forward ad-hoc projects and work as needed

• Working with teams to facilitate Kustomer events across Kustomer including Sales, Talent, and Marketing

• Coordinating with our Investors to coordinate board meetings and other interactions with our leadership

• Assisting other executives with travel, expenses, and other ad-hoc projects

Your qualifications:

• 5+ years of experience as an Executive Assistant to the CEO

• Experience working in a startup environment

• Track record of evolving time management skills and improving the value provided to your executives

• Detail obsessed, capable of driving forward multiple projects/tasks in parallel

• Stellar communication skills - written and verbal - and used to communicating with all levels of an organization

• Proactive in your thinking, anticipating needs and providing solutions before issues arise

• Thrive in a fast-paced and quickly changing priorities and context switching

• Builds strong relationships across any company you are a part of to create a network and trust with team members

Your responsibilities:

• Proactively managing the CEO’s calendar, meetings, and correspondence

• Booking travel, accommodations, reservations as needed for the CEO and executive team events

• Work closely with the Chief of Staff to align the CEO’s work and week to the goals and necessary outcomes

• Working with the broader Senior Leadership team on behalf of the CEO for scheduling and following up on outstanding items 

• Key event planner for company-wide events and leadership team offsites, coordinating all the venues and details to make an amazing employee experience

• Partner with the People team to create and host cultural events and recognition opportunities for our Krew

• Driving forward ad-hoc projects and work as needed 

• Working with teams to facilitate Kustomer events across Kustomer including Sales, Talent, and Marketing 

• Coordinating with our Investors to coordinate board meetings and other interactions with our leadership

• Assisting other executives with travel, expenses, and other ad-hoc projects

Your qualifications:

• 5+ years of experience as an Executive Assistant to the CEO

• Experience working in a startup environment

• Track record of evolving time management skills and improving the value provided to your executives

• Incredibly detail oriented, capable of driving forward multiple projects/tasks in parallel

• Stellar communication skills - written and verbal - and used to communicating with all levels of an organization

• Proactive in your thinking, anticipating needs and providing solutions before issues arise

• Thrive in a fast-paced and quickly changing priorities and context switching

• Builds strong relationships across any company you are a part of to create a network and trust with team members

HIPAA Compliance

All roles at Kustomer may involve handling sensitive personal data.

Benefits

Kustomer offers an array of benefits including competitive salaries and stock options. In the U.S. we offer 100% healthcare coverage, 401K, WiFi and Mobile reimbursement, and a generous vacation policy; in the UK we also offer pension, supplemental health insurance and other perks.

Diversity & Inclusion at Kustomer

Kustomer is committed to bringing together individuals from different backgrounds and perspectives.

We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together.We are proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status.

Disclaimer: Kustomer only contacts candidates from company email addresses ending in kustomer.com and does not seek funds from candidates in any circumstances.

Compensation Range: $85K - $120K