EverHealth - CollaborateMD Implementation Specialist II (Remote, US)

Implementation Specialist, EverHealth – REMOTE (US)

At EverCommerce [Nasdaq: EVCM], we are on a mission to digitally transform the service economy with tailored, end-to-end SaaS solutions that simplify and empower the lives of our 685,000+ customers.  As a leading service commerce platform, our modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals in the areas of Home & Field Services, Health Services, and Fitness & Wellness industries.

We are building an extraordinary company and looking for talented, energetic, and motivated people to join our team. You can learn more about our Company, Culture and Values here: https://careers.evercommerce.com/us/en

We are looking for an Implementation Specialist to support onboarding and adoption of EverHealth’s CollaborateMD practice management solution. In this role, you will guide new customers through implementation by providing training, consulting, and project management support to successfully integrate our platform into their daily RCM operations and realize value quickly. You will serve as their trusted advisor throughout onboarding, ensuring their confidence in using our software and positioning them for long-term success.

Responsibilities:

• Host webinar training sessions joined by multiple customer stakeholders

• Serve as your customer’s main point of contact for a 60-90-day period

• Manage the overall implementation project to ensure on-time delivery

• Provide consultancy to both new and existing customers on best practices in using our software

• Respond promptly to inbound phone calls and emails

• Identify and escalate priority issues

• Manage 15-20 customer projects simultaneously

• Become a product specialist to others within the organization

• Be a solution provider!: We deliver dynamic software to a dynamic customer base. Every customer has unique needs that we need to solve for, which regularly requires a high degree of creativity to string together solutions that meet our customers’ needs

• Work on Mountain and/or Pacific time from 8 AM to 5 PM from Mondays to Fridays

Skills and Experience needed for success in this role:

• An Associate’s or Bachelor's degree in Business Administration, Healthcare Administration, Project Management, Nursing or similar field

• 2+ years of experience in healthcare technology with a strong focus on Revenue Cycle Management (RCM), preferably in onboarding, implementation, client success, or practice operations supporting medical billing workflows and EHR/PM platforms

• Experience serving in a customer implementation, customer success, account management, solutions engineering, consulting or sales role

• Strong customer service: can patiently support others through a first-time experience

• Excellent verbal and written communication skills

• Strong problem-solving skills

• Impeccable time management skills

Where:

The EverCommerce team is distributed globally, with teams in the U.S., Canada, the U.K., Jordan, New Zealand, and Australia. With a widely distributed team, we are used to working remotely across different time zones. This role can be based anywhere in the United States – if you’re close to one of our offices, we can set you up in-office or you can work 100% remotely. Please note that you must be eligible to work without sponsorship to qualify for this position, and this role may require travel to our Corporate Headquarters in Denver, Colorado, or to other office locations around North America.

Benefits and Perks:

• Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid

• Continued investment in your professional development through Udemy

• Robust health and wellness benefits, including an annual wellness stipend

• 401k with up to a 4% match and immediate vesting

• Flexible and generous (FTO) time-off

• Employee Stock Purchase Program

• Student Loan Repayment Program

Compensation:  The target base compensation for this position is $55,000 to $65,000 USD per year in most US locations. Final offer amounts are determined by multiple factors including location, local market variances, and candidate experience and expertise, and may vary from the amounts listed above.