ERP Support Specialist

Description

Position Title: ERP Support Specialist

Reports to: Information Technology (Business Information Systems)

Location: San Clemente, CA (Sonance headquarters)

Employment Type: Full-time, on-site

Job Description

Sonance is seeking an ERP Support Specialist to help maintain and support our PeopleSoft ERP environment. In this role you will use your SQL skills, ERP user support experience, and knowledge of business processes to strengthen our data-driven decision making and to support day-to-day user needs across the company.

This is a hands-on role at the intersection of data, systems, and people. You will write and optimize SQL, troubleshoot PeopleSoft and ERP issues for users, and partner with supply chain, inventory, and procurement teams to keep operational workflows running smoothly. The ideal candidate pairs strong analytical ability with genuine customer service instincts, and wants to grow their skills alongside our ERP and data platforms.

Key Responsibilities

• Develop and optimize SQL queries, functions, and stored procedures to support data analysis, reporting, and process automation.
• Provide ERP user support, addressing functional issues, troubleshooting errors, and keeping operational workflows running smoothly across all ERP modules.
• Collaborate with supply chain, inventory, and procurement teams to understand business requirements, identify process improvements, and implement ERP solutions that drive operational efficiency.
• Maintain data quality, security, and accuracy within ERP and inventory management systems through established best practices.
• Support system maintenance, upgrades, and patches for ERP and inventory systems to sustain high performance and user satisfaction.
• Provide ongoing support to ERP users, making sure they understand system functionality and can perform their tasks efficiently.
• Stay current on SQL and ERP best practices, new technologies, and supply chain management trends, continuously growing your skills to contribute more to the team.

Why Sonance

Sonance is a pioneer in architectural audio, and our systems and data are the backbone that keeps our business running. In this role you will have real ownership of the tools and processes people rely on every day, direct exposure to how a premium manufacturer operates end to end, and room to grow your SQL and ERP expertise. If you like solving real problems for real users and want your work to matter, this is that role.

Ideal Team Member

• Hungry, Humble, and Smart – embodies the Sonance team culture
• Strategic thinker with the ability to execute tactically
• Entrepreneurial mindset with a competitive drive to win
• High integrity, trustworthiness, and a commitment to doing the right thing
• Resilient and composed under pressure
• Inspiring leader who motivates others through action & vision

Sonance is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment where innovation thrives through authentic partnerships

Requirements

Qualifications & Skills

• SQL Development: proficiency in SQL development, with experience creating and optimizing queries and stored procedures.
• ERP Support: exposure to ERP support, including familiarity with supply chain and inventory management modules.
• Stored Procedures: foundational experience creating and managing stored procedures that support business processes and data automation.
• Analytical Skills: strong analytical and problem-solving ability, with keen attention to detail and a proactive approach to finding solutions.
• Communication: excellent communication skills, able to work effectively with both technical and non-technical stakeholders.

Nice to Have

• PeopleSoft Experience: hands-on experience maintaining or supporting Oracle PeopleSoft is a strong plus.
• AI-Assisted Development: any experience with AI-assisted coding or software development (for example Claude Code, Copilot, Cursor) is a plus.
• Familiarity with ERP integration and data maintenance processes.
• Bachelor's degree in Computer Science, Information Systems, Supply Chain Management, or a related field, or equivalent experience.