Enterprise Training & Operations Manager - B2B

StrataTech Education Group

StrataTech Education Group focuses on the acquisition, growth and development of specialized career education schools, particularly skilled-trade programs designed to address the nation’s growing infrastructure needs.

The company’s Tulsa Welding School subsidiary was founded in 1949 with campuses in Tulsa, Okla., Jacksonville, Fla., Houston, and Dallas (Irving) Texas. Tulsa Welding School is accredited by the Accrediting Commission of Career Schools and Colleges (ACCSC) and is a member of the American Welding Society and the Association of Private Schools, Colleges, and Universities. TWS-Jacksonville is a branch campus of Tulsa Welding School, located at 2545 E. 11th St., Tulsa, OK 74104. Licensed by OBPVS and ASBPCE. Licensed by the Florida Commission for Independent Education, License No. 2331. Tulsa Welding School & Technology Center (TWSTC), a branch campus of Tulsa Welding School, opened and started training students in 2014. TWSTC is located at 243A Greens Road in Houston, Texas.

The Refrigeration School, Inc (RSI) was founded in Phoenix, Arizona in 1965. RSI trains students in the technical services that are needed today and challenges the student to reach their highest level of academic knowledge and leadership capabilities. Accredited School, ACCSC. Licensed by the Arizona State Board for Private Post-Secondary Education.

StrataTech Education - Core Values

At StrataTech, we are zealous advocates of positive and sustainable life change through skilled trades education. We are laser focused on student success by focusing on organizational and operational improvements, a dedication to excellence in training programs, innovation and technology aligning industry transformations, and a culture built on human compassion, care, and service. Together, we are on fire to inspire and collectively strive to make a true impact in the lives of others. Collectively, our organizational core values are focused on promoting an incredible work environment, with genuine and authentic people, which is both challenging and fun, while focused on serving the needs of others. Together, we are united with the desire to make a positive impact in the lives we touch and in the communities we serve.

Challenging and Fun:

Challenging and fun describes our culture at StrataTech. We cultivate an environment in which our faculty, staff, and students feel joy in asking questions, challenging the status quo, and always innovating and exploring new horizons. With a forward-thinking mentality and an energizing spirit, together we find fun in every challenge.

Creating an Incredible Work Environment:

StrataTech Education Group and our schools, Tulsa Welding School, and The Refrigeration School Inc, exist to change people's lives and create opportunities that empower them to build a life they're proud of – for themselves, their families, and their communities. This applies as much to students as it does to faculty and staff. We are unified in our commitment to change lives through a collaborative, inclusive community that encourages excellence within each and every one of us.

We value diversity, equity, inclusion, and belonging (DEIB), recognizing the importance of creating a culture that embraces and celebrates individuals from all backgrounds and perspectives. This commitment further strengthens our mission to change lives and build a vibrant community.

Genuine People:

We are all, individually, genuine people. As a unifying value, this means StrataTech is a space that actively encourages and celebrates each individual's authentic self. We care about each other's growth, both personally and professionally, and celebrate it, fostering genuine, authentic relationships based on honesty, accountability, respect, and being of service to one another.

We hire genuine people and encourage them to bring their whole selves to work or the classroom every day. We have built a culture of kindness and support that helps people feel comfortable being themselves, confident about what they contribute, championed in taking risks or trying new things, and joyful about showing up.

Force for Good:

StrataTech is a force for good in the world by creating opportunities for people to find meaning, purpose, creativity, and financial stability. We espouse a conscious capitalist ethos that exists within our economic system but balances it with an ethical framework and the belief that life—and business—is about making a positive impact.

We strive to make a positive and sustainable impact on the lives and communities (and world) we serve by creating employment opportunities both internally and in the trades that we train students for. Everyone has the potential to positively impact the world and we communicate that to our faculty, staff, and students.

We are laser focused on student success by focusing on organizational and operational improvements, a dedication to excellence in training programs, innovation and technology aligning industry transformations, and a culture built on human compassion, care, and service. Together, we are on fire to inspire and collectively strive to make a true impact in the lives of others.

Position Summary:

The Enterprise Training & Operations Manager owns people leadership for StrataTech's full B2B instructor staff, across every enterprise client program, not just a single account. This role is responsible for hiring, onboarding, training, and day-to-day people management of instructors across all campuses and programs, while serving as the direct manager for a growing instructor bench. The role will also support the oversight of standardized practices and organization needed to keep pace with strategic growth at the same pace as new client workforce programs.

Responsibilities:

● Own full-cycle hiring for B2B instructor roles across every enterprise program and campus location, including job descriptions, sourcing strategy, interview process, and final hiring decisions in partnership with the Senior Director.

● Manage onboarding and initial training for newly hired instructors, ensuring every new hire reaches full readiness on a consistent timeline regardless of which program or campus they join.

● Serve as the direct people manager for the B2B instructor staff: conduct regular check-ins, manage performance, handle coaching and corrective action, and support career development.

● Build and maintain standardized instructor practices, expectations, and documentation across programs, so that quality and delivery consistency do not depend on which client program or campus an instructor sits in.

● Partner with program leads and client-facing staff to understand each program's staffing needs and translate them into hiring and training plans.

● Support organizational execution for Enterprise Training Operations: help design and maintain the processes, tools, and reporting that let the team track instructor staffing levels, readiness, and performance across a growing portfolio.

● Identify staffing gaps and scaling risk before they affect delivery and build a hiring pipeline that keeps pace with new client wins and campus expansion.

● Travel to campus and client sites (30% to 40%) to support hiring, onboarding, instructor observation, and in-person leadership presence across the portfolio.

Required Qualifications:

● 8+ years of experience in people management, with direct responsibility for hiring, performance management, and team development.

● Experience managing a distributed or multi-site team, comfortable managing people who are not in the same physical location day to day.

● Experience in workforce training, technical education, corporate learning and development, or a related field.

● Demonstrated ability to build or standardize processes across multiple teams or programs, not just manage a single, static team.

● Strong hiring and interviewing skills, with experience building a hiring pipeline that can scale with organizational growth.

● Comfortable traveling 30% to 40% of the time to campus and client locations.

● Strong written and verbal communication skills, with the ability to represent instructor and staffing needs clearly to senior leadership and client-facing teams.

Preferred Qualifications:

● Experience managing instructors, trainers, or technical educators specifically, rather than a general corporate team.

● Experience supporting B2B or enterprise client-facing training programs, where staffing decisions have direct client relationship impact.

● Experience working across multiple concurrent programs or client accounts rather than a single program.

● Familiarity with skilled trades, technical, or industrial training environments.

● Experience building onboarding or training standardization programs from the ground up.

People Responsibilities:

Direct leadership of instructor teams across multiple client programs.

Physical Requirements:

● Ability to work at a computer for extended periods, including frequent video calls and virtual meetings.

● Ability to travel to campus and client sites, including navigating airports, and adjusting to varied schedules.

● Ability to occasionally lift and carry up to 15–25 lbs.

● Visual and auditory acuity sufficient to review training materials, conduct virtual and in-person observations, and communicate effectively across remote and in-person settings.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.