Enterprise Systems QA Engineer

Enterprise Systems QA Engineer

What you can expect

The Digital Transformation team at Zoom seeks a QA Automation Engineer with expertise in AI-driven testing to enhance quality across enterprise platforms. Responsibilities include creating scalable automation frameworks, integrating AI-based testing, and supporting continuous quality via CI/CD pipelines. This role involves collaborating with Systems Analysts, Architects, and various technology teams to address business needs and improve Direct Sales and Partner programs. The ideal candidate thrives on adapting to challenges, working efficiently, and contributing to innovative solutions in a fast-evolving environment. This position requires technical expertise, problem-solving skills, and a proactive approach to delivering high-quality outcomes.

About the Team

Zoom's Information Technology team is dedicated to delivering customer happiness, enhancing business efficiency, and fostering agility through innovation, data insights, and automation. Our impact is evident in seamless user experiences, streamlining processes, and supporting Zoom's growth in communication and collaboration.
Responsibilities

• Designing, developing, and maintaining scalable automation frameworks for web, API, and Salesforce/Billing platform integrations with precision and efficiency.
• Implementing comprehensive automated test coverage for functional, regression, and integration testing to ensure thorough validation of system performance and reliability.
• Leveraging AI-driven testing tools and LLM-based solutions enables intelligent test generation, predictive defect detection, and automation with self-healing capabilities.
• Integrating automated tests into CI/CD pipelines ensures continuous testing while accelerating software release cycles.
• Analyzing test results, logs, and data to determine root causes and ensure resolution of defects effectively.
• Evaluating and adopting advanced automation tools, AI testing platforms, and quality engineering best practices ensures efficiency and innovation in processes.
• Promoting an automation-first, AI-driven testing approach while mentoring QA engineers across various teams.

What we’re looking for

• 8+ years of QA Automation / Quality Engineering experience, including enterprise platforms.

• Demonstrate extensive experience testing Salesforce (Sales Cloud, CPQ) and billing platforms such as Zuora, CPQ, Stripe Billing, or comparable systems.

• Gain practical experience using automation frameworks for testing user interfaces, application programming interfaces, and system integrations.

• Demonstrate expertise using tools such as Playwright, Selenium, or comparable technologies.

• Demonstrate programming expertise in JavaScript, TypeScript, Java, or Python.

• Demonstrate expertise in testing and validating APIs using tools such as Postman and REST Assured.

• Possess experience with CI/CD integration using tools such as GitLab CI, Jenkins, and GitHub Actions.

• Demonstrate knowledge of AI-powered testing, advanced automation, or self-repairing frameworks.

• Work in Agile or DevOps environments alongside cross-functional teams.

Salary Range or On Target Earnings:

Minimum:

Maximum:

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure;  there may be a different range for candidates in this and other locations

At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment​

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.