Enterprise & Onsite Partnerships Director

The role will require someone to travel 20-25% of the time to our WelbeHealth Centers

At WelbeHealth, we serve our communities’ most vulnerable seniors through shared intention, pioneering spirit, and the courage to love. These core values and our participant-focus lead the way no matter what.

The Enterprise and Onsite Partnerships is passionate about optimizing healthcare delivery and building impactful relationships. This multi-faceted role is accountable for driving strategy and exceptional performance with WelbeHealth’s critical onsite and large regional specialty providers. The Enterprise and Onsite Partnerships Director will act as a strategic account manager, cultivating robust, trusted relationships with our key external providers and serving as the primary liaison between them and internal cross-functional teams across multiple geographies. This role is accountable for high-level coordination of care delivery including scheduling, authorizations, troubleshooting, and workflow design, across our key network partners and WelbeHealth teams. The Enterprise and Onsite Partnerships Director will actively drive provider performance, managing Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) to ensure seamless, timely, and high-quality care.

Essential Job Duties:

• Performance Leadership: Lead joint operational meetings with partners, holding both external providers and internal WelbeHealth functions accountable for achieving performance metrics and service delivery excellence
• Cross-Functional Orchestration: Serve as the central liaison for all internal WelbeHealth departments, proactively identifying and resolving complex issues, developing innovative processes, and designing revised workflows to ensure timely and accurate resolution
• Strategy Development and Execution: Lead the development of strategy for how WelbeHealth approaches onsite specialty including contracting, operations, and performance management
• Access and Workflow Optimization: Collaborate closely with internal department leadership to develop and implement proactive strategies that improve participant access to specialty and ancillary care appointments, aligning with the unique needs of each PACE center
• Data-Driven Accountability: Manage the development, analysis, and delivery of comprehensive provider performance metrics, translating data into actionable insights and fostering a culture of accountability
• Onboarding and Education Leadership: Oversee the implementation of a strategic onboarding and continuous education process for newly contracted providers, ensuring their seamless integration and alignment with WelbeHealth's standards
• Process Innovation: Collaborate in the development and implementation of advanced workflows and processes across partner providers and internal teams to continuously improve care delivery efficiency, effectiveness, and participant experience

Job Requirements:

• Bachelor’s degree in relevant field required, master’s degree highly desired
• Minimum of eight (8) years of experience in provider relations, network management, healthcare delivery, or account management, preferably within a complex healthcare system (e.g. PACE, Health System, Managed Care, Health Plan)
• Exceptional relationship-building skills, with demonstrated experience cultivating trust-based partnerships with diverse stakeholders, from executives to front-line staff, both internally and externally
• Experience leveraging reports and analytics to prioritize initiatives, direct projects, and oversee teams
• Proven leadership ability in a data-driven environment - strong analytical mindset with the ability to interpret complex data, identify trends, and communicate insights effectively to drive performance improvements
• Expertise in managing complex processes with a track record of reliably achieving on-time completion and desired outcomes
• Outstanding organizational skills with meticulous attention to detail and the ability to maintain focus over extended periods, in addition to excellent verbal and written communication skills, with experience conveying complex information clearly and concisely to various audiences

Benefits of Working at WelbeHealth: Apply your expertise in new ways as we rapidly expand. You will have the opportunity to design the way we work in the context of an encouraging and loving environment where every person feels uniquely cared for.

• BENEFITS: Health Coverage on Day 1, Paid Parental Leave, 401K Match.
• PERKS: 17 days of paid time off in year one, 12 company holidays, and 6 sick days
• GROWTH: Career path advancement and leadership opportunities