Enterprise IT Admin, Atlassian

Responsibilities

• Administer and continuously improve our Jira and Confluence environments — including project configuration, permission schemes, workflows, issue types, space architecture, license management, and user provisioning 

• Build and maintain dashboards, filters, and reporting to give stakeholders visibility into project status and team capacity 

• Partner closely with stakeholders across the company — including MarComm, Engineering, Operations, and more — to design Jira projects and Confluence spaces that reflect how each team works 

• Develop and enforce governance standards for space ownership, page templates, project naming conventions, and data hygiene 

• Serve as the primary point of contact for Atlassian platform requests — triaging and fulfilling tickets from users while maintaining runbooks and end-user documentation 

• Proactively identify opportunities to improve how teams work — whether through a new integration, add-on, or better use of existing features — and drive awareness and adoption company-wide 

• Play a key role in our planned Data Center to Cloud migration — assessing app compatibility, coordinating cutover planning, and ensuring continuity for users throughout the transition 

• Manage other platforms including Airtable and DocuSign 

Requirements

• 3+ years of hands-on Jira and Confluence administration experience in a production environment, including Jira/Confluence Data Center 

• Deep familiarity with Jira project types (classic and next-gen/team-managed), workflow customization, permission schemes, and automation rules 

• Experience designing and governing Confluence space architecture, templates, and permissions at scale 

• Hands-on ScriptRunner experience — writing Groovy scripts to extend Jira workflows, automate transitions, and implement custom behaviors that native automation can't handle 

• Practical experience with the Jira and Confluence REST APIs: building integrations, scripting bulk operations, and connecting Atlassian tools to other platforms 

• Track record of working directly with non-technical stakeholders to scope and deliver platform solutions 

• Comfortable managing competing priorities across multiple teams with different working styles and maturity levels 

• Strong written communication skills — you can explain a complex workflow to an engineer and a non-technical executive equally well 

Preferred Skills & Experience

• Experience with Jira Service Management or ITSM workflows 

• Exposure to compliance-adjacent environments (GovCloud, FedRAMP, CMMC, or similar) 

• Atlassian certification (ACP-100 or equivalent) a plus, not a requirement