Enterprise Feed Manager - Ecommerce

| Los Angeles, CA, USA | Remote
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The Enterprise Feed Manager requires a highly motivated individual with excellent written and verbal communication skills to join our quickly growing team!

*This is a Work From Home Position*

What You’ll Be Doing:

Data Setup, Optimization and Review

  • Configure and map attributes from a variety of files, including delimited and XML files, custom scripts and API-based platform integrations
  • Assess quality of feed and identify any discrepancies or causes for delay
  • Establish project scope during onboarding, including identifying and prioritizing additional services and requests from clients
  • Follow best practices to build product feeds, including optimizing, modifying, sorting and filtering mass quantities of product data into usable product listings
  • Set up exports to various E-Commerce shopping channels
  • Review feeds before sending to QA, including thorough excel dump review and utilizing FeedGrader™
  • Communicate with various E-Commerce shopping channels and affiliate networks to gain clarity on specific feed reqs.
  • Proactively review client value-added services and report benefits to clients

Problem Solving

  • Install and troubleshoot Feedonomics platform integrations to import data
  • Troubleshoot data imports that are not functioning correctly, switching data import sources, and ensuring the integrity of data, resolving mismatching product attributes when products are updated, and providing solutions to resolving errors and warnings in various shopping channels
  • Report and Collaborate with Product and Development teams on platform enhancements

Communication

  • Communicate effectively with clients and other teams, ensuring accurate and timely responses
  • Facilitate virtual weekly and monthly client meetings
  • Manage multi-client communication
  • Appropriately set and maintain expectations with client and team
  • Oversee communication and work done for accounts under your management
  • Delegate work to appropriate support teams
  • Keep immediate manager and director informed of any client issues or escalations
  • Provide a clear vision for Enterprise Support Specialists about client requests and objectives.
  • Anticipate potential client issues and proactively find solutions
  • Enthusiasm and passion are crucial to ensure that clients want to continue partnering with feedonomics.

Accountability

  • Prioritize tasks, including managing FeedSupport™ queue, emails, and other responsibilities
  • Adhere to Enterprise procedures and best practices
  • “Keep a Blue Head”
  • Document requirements and processes for new platforms
  • Manage account documentation, including account notes, process documents, reference information, etc.
  • Provide weekly reports on the status of accounts, special projects and other ad hoc assignments
  • Track time worked at project or task-level per account in Toggl
  • Update client information on Monday board
  • Provide weekly billing report for designated accounts
  • Lead by example and maintain a professional demeanor with internal and external stakeholders
  • Ability to work independently

Daily Standard Operating Procedures:

  • Address High-priority ‘A’ and ‘B’ emails, client emails (direct or via support@ or portal@ aliases) and Hubspot escalations (Incident Management)
  • Report any client escalations to direct manager
  • Check and address Zoho ticket distribution
  • Address and report internal escalations
  • Complete weekly client report assigned by Enterprise Manager
  • Check client requests and distribute work to Enterprise Support Specialists
  • Utilize Toggl to track client production hours
  • Maintain a professional demeanor and interaction on client facing calls
  • Ensure we are meeting SLA expectations for all Enterprise clients

Minimum Requirements:

  • 2-3 years of experience with feed account management
  • Can-do attitude and team-centric
  • Posses a client-centric mindset
  • Growth mindset driven
  • Strong passion and drive to succeed
  • Demonstrable ability to multi-task and adhere to deadlines
  • Well-organized with a customer-oriented approach
  • Excellent written and verbal communication skills
  • Applicants must be authorized to work in the U.S.

Nice to Have

  • Hands-on experience with PPC, Display, and Social
  • Certifications such as AdWords, Bing, Analytics, etc.
  • Basic HTML or SQL

What's In It for You:

  • Work in an awesome collaborative team environment with impressive team members
  • Extremely competitive pay
  • Fast growing company emerging as best-in-class and industry leader
  • Autonomy in work
  • Generous PTO package with floating holidays and monthly ½ day Fridays
  • 401k plan
  • Medical, dental, and vision benefits
  • Fun team events (Monthly and virtual for now)
  • Access to health and wellness programs

 

Company Details

 

Feedonomics is a rapidly growing eCommerce advertising platform. Our clients are some of the most prolific advertising agencies, brands, and retailers in the world. We enable eCommerce clients to do omnichannel advertising on hundreds of advertising channels like Google Shopping, Amazon, and Facebook Dynamic Product Ads.

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Technology we use

  • Engineering
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • SqlLanguages
    • ReactLibraries
    • ReduxLibraries
    • AngularFrameworks
    • CakePHPFrameworks
    • MariaDBDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • GitLabServices
    • Google CloudServices
    • Microsoft AzureServices

Location

21011 Warner Center Lane, Suite D, Woodland Hills, CA 91367

An Insider's view of Feedonomics

How does your team reward individual success?

At Feedonomics, one of my favorite principles is “play with purpose”. We’re curious & love to share the “whys” of nearly everything. The accolades, respect, & gratitude used to reward successes do not deviate from our cultural norms. When you do something great, you’re going to hear about it and you’ll know all the reasons why it was meaningful.

Yasemin

Senior Director of Product, Platform

How do you collaborate with other teams in the company?

We use shorthand in email subject line to quickly announce the urgency of the email. Many of us were remote before the Pandemic, therefore, we are experienced at communicating via email, chat, and meetings. Most team members have calendar set to public and our Feed On Principals help us let go of Ego and focus on the problem. We win together.

Joshua

Account Executive

What does career growth look like on your team?

Feedonomics is proud to mold our leaders and promote from within. We invest heavily in peer-to-peer mentorship and sponsor fees for technical certifications. Working at Feedonomics you will find opportunities to participate in Lunch-n-Learns, Hackathons, and Mob Programming! We also include leadership training opportunities.

Nathaniel

VP of Engineering

How do you empower your team to be more creative?

My team is empowered to be creative and think outside the box most when I demonstrate that I trust each individual team member. Encouraging open communication and allowing each team mate the time and opportunity to actually think, brainstorm and intentionally change things up, leads to the richest levels of ideation and creativity!

Stacy

VP of Global Operations

What are some social events your company does?

In addition to using video calls as much as possible, we look to have a good mix of virtual gatherings, stemming from informational to silly. Last year we had over 120 virtual events! These have ranged from Pet O' Clocks, Sound Baths to Ask Me Anything with Feedonomics leaders. While we may not be in the same place, we feel connected to one another

Sarah

People Empowerment Coordinator

What are Feedonomics Perks + Benefits

Feedonomics Benefits Overview

Culture is at the forefront of everything we do here. We live and breathe by our Feed On! Principles and look to inject them into every decision, conversation and meeting we have.

Culture
Volunteer in local community
We have an official Philanthropy Partner (PercentPledge) to help us plan and execute a corporate giving strategy based on our own passion assessment.
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Flexible work schedule
Feedonomics provides employees with a flexible work schedule that includes Flexible start and end times.
Remote work program
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance + Wellness
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K)
Company equity
Performance bonus
Feedonomics offers performance based bonuses for our sales and sales operations positions.
Charitable contribution matching
Child Care & Parental Leave
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Vacation + Time Off
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Some meals provided
Company-sponsored happy hours
Onsite office parking
Pet friendly
Fitness stipend
Professional Development
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Continuing education stipend

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