Enterprise Customer Support

Your Title: Enterprise Cloud Support Engineer

Job Location: Westminster, CO, Lake Oswego, OR, Portsmouth, NH

Our Department: Construction

What You Will Do

We are looking for a highly motivated and customer-focused Enterprise Cloud Support Specialist to join our Trimble CMS team. This role focuses on providing exceptional technical support and personalized assistance to enterprise-level customers. You will be responsible for troubleshooting, offering best practices, and ensuring smooth adoption and integration of our software solutions. The ideal candidate will excel in delivering high customer satisfaction through prompt, knowledgeable, and consistent support.

Dedicated Technical Support:

•  Act as the primary contact for cloud infrastructure setup, troubleshooting needs, and cloud issue resolution for enterprise customers, efficiently troubleshooting and resolving technical issues.

• Ensure integrations between Trimble products and third party applications are enabled through the appropriate use of Microsoft Azure integration technologies

• Provide guidance on best practices and operational support to enhance software effectiveness. 

Onboarding Assistance:

• Facilitate smooth onboarding by assisting customers in adopting and integrating new Trimble CMS software.

• Conduct training sessions and provide tailored support to ensure a seamless transition.

Guidance and Recommendations:

• Offer personalized advice and strategic recommendations based on customers' specific applications and use cases.

• Collaborate with customers to understand their business objectives and align software solutions accordingly.

Fast Response Times:

• Manage dedicated support cases outside normal queues, ensuring minimal wait times and immediate attention.

• Proactively follow up on open issues to ensure timely resolution and customer satisfaction.

Continuity of Support:

• Build and maintain strong relationships with customers by understanding their specific needs, customizations, and workflows.

• Document customer interactions, issues, and solutions for seamless continuity.

What Skills & Experience You Should Bring

• 3+ years of experience in technical support, customer success, or a similar role in enterprise software solutions.

• Proficient with Azure Networking topology and has the ability to troubleshoot network connections between domains.

• Strong troubleshooting and problem-solving skills with the ability to resolve technical issues effectively.

• Excellent communication and interpersonal skills, capable of conveying technical information to non-technical audiences.

• Proven ability to build and maintain strong customer relationships.

• Proficiency in enterprise software systems and a solid understanding of cloud-based solutions.

Preferred Qualifications:

• Experience with Trimble CMS software or similar applications.

• Knowledge of industry-specific best practices and workflows.

• Familiarity with CRM and ticketing systems for managing customer support cases.

Trimble’s Inclusiveness Commitment

We believe in celebrating our differences. That is why our diversity is our strength. To us, that means actively participating in opportunities to be inclusive. Diversity, Equity, and Inclusion have guided our current success while also moving our desire to improve. We actively seek to add members to our community who represent our customers and the places we live and work.

We have programs in place to make sure our people are seen, heard, and welcomed and most importantly that they know they belong, no matter who they are or where they are coming from.

Trimble’s Privacy Policy

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Pay Equity

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Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law.

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Hiring Range:

92750

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122960

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Bonus Eligible?

No

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Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan.

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Trimble is proud to be an equal opportunity employer. We welcome and embrace our
candidates' diversity and take affirmative action to employ and advance individuals
without regard to race, color, sex, gender identity or expression, sexual orientation,
religion, age, physical or mental disability, veteran status, pregnancy (including
childbirth or related medical conditions), national origin, marital status, genetic
information, and all other legally protected characteristics. We forbid discrimination and
harassment in the workplace based on any protected status or characteristic. A criminal
history is not an automatic bar to employment with the Company, and we consider
qualified applicants consistent with applicable federal, state, and local law.

The Company is also committed to providing reasonable accommodations for
individuals with disabilities, and individuals with sincerely held religious beliefs in our job
application procedures. If you need assistance or an accommodation for your job, contact

[email protected]