The Enterprise Customer Success Manager guides clients towards data-driven success, building relationships and enhancing data governance while delivering ROI.
Are you passionate about data collaboration and empowering organizations to unlock their full potential? At Atlan, we’re revolutionizing how data teams collaborate with Active Metadata Management. As an Enterprise Customer Success Manager, you’ll guide Fortune 500 companies and innovative startups to data-driven success, becoming their trusted advisor and driving measurable ROI.
Shape the future of data governance, foster meaningful relationships with industry leaders, and leave a lasting impact on the global data community. If you’re a strategic thinker with deep expertise in data and a knack for delivering results, we want you on our team!
Impact & Purpose 🎯
- Lead the Metadata Charge: Guide data teams toward better collaboration and governance in the Active Metadata Management revolution.
- Partner with Industry Titans: Become a trusted advisor to Atlan's customers, including Fortune 500 companies and innovative startups.
- Deliver Measurable Results: Directly impact customer ROI by helping them achieve data-driven success through effective metadata management.
- Shape the Future: Make your voice heard! Influence the evolution of Atlan's solutions with your insights and expertise.
Your mission at Atlan 🌟
- Trusted Advisor: Uncover your customers' unique needs and propose strategic solutions to maximize value from Atlan.
- Relationship Maestro: Build strong connections with CDOs, CIOs, data analysts, and other stakeholders across all levels.
- Success Champion: Drive high adoption and user satisfaction through seamless onboarding, training, and ongoing support.
- Data Hero Evangelist: Share customer success stories and inspire the global data community to embrace Active Metadata Management.
What makes you a match for us? 😍
- Deep Expertise: Proven experience in Customer Success roles or Client Consulting roles focused on data/technology solutions or experience in data governance, data quality, or related fields.
- Passionate Advocate: You believe in the power of data collaboration and are committed to customer success.
- Technical Prowess: Possess a strong understanding of the data ecosystem and technologies like Snowflake, BigQuery, Tableau, Looker, dbt etc.
- Strategic Mind: You can translate customer needs into actionable insights and product improvements and help customers achieve & measure ROI.
- Commercial Management: Experience driving renewals and identifying expansion opportunities.
Bonus Experience 🤩
- Data Governance & Lineage Knowledge: Familiarity with metadata management, lineage, and governance frameworks.
- API/Integration Knowledge: Comfort with basic technical discussions about APIs, workflows, and integrations.
- Domain Expertise: Industry expertise (e.g., financial services, healthcare, retail) to contextualize solutions.
- Data Compliance Awareness: Knowledge of compliance frameworks like GDPR, HIPAA, or CCPA.
- CS Platforms: Hands-on experience with success platforms like Vitally, Gainsight, Totango, or ChurnZero.
Similar Jobs
Information Technology • Sales • Security • Cybersecurity • Automation
As an Enterprise Customer Success Manager, you'll manage relationships with up to 40 enterprise customers, ensuring their success from onboarding to renewal by aligning solutions to their business needs.
Top Skills:
Cloud TechnologiesCybersecurityIdentity ProtectionLinuxNetworkingWindows
Cloud • Enterprise Web • Healthtech • Mobile • Software
Manage post-sales relationships with enterprise clients, focusing on client retention, product adoption, satisfaction, and strategic growth through tailored success plans and regular engagement.
Top Skills:
Data AnalyticsEhrsGainsightSaas PlatformsSalesforce
Productivity • Sales • Software
The role involves building client relationships, driving product adoption, managing onboarding, and leveraging data for strategy. Responsibilities include overseeing success plans, leading webinars, and influencing product development.
What you need to know about the Los Angeles Tech Scene
Los Angeles is a global leader in entertainment, so it’s no surprise that many of the biggest players in streaming, digital media and game development call the city home. But the city boasts plenty of non-entertainment innovation as well, with tech companies spanning verticals like AI, fintech, e-commerce and biotech. With major universities like Caltech, UCLA, USC and the nearby UC Irvine, the city has a steady supply of top-flight tech and engineering talent — not counting the graduates flocking to Los Angeles from across the world to enjoy its beaches, culture and year-round temperate climate.
Key Facts About Los Angeles Tech
- Number of Tech Workers: 375,800; 5.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Snap, Netflix, SpaceX, Disney, Google
- Key Industries: Artificial intelligence, adtech, media, software, game development
- Funding Landscape: $11.6 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Strong Ventures, Fifth Wall, Upfront Ventures, Mucker Capital, Kittyhawk Ventures
- Research Centers and Universities: California Institute of Technology, UCLA, University of Southern California, UC Irvine, Pepperdine, California Institute for Immunology and Immunotherapy, Center for Quantum Science and Engineering
