Enterprise Client Services Director

Key Responsibilities

• Own a Portfolio of Enterprise Customers: Manage a portfolio of high-value enterprise accounts across multiple industries, maintaining strong, long-lasting relationships.
• Risk Mitigation: Proactively identify risks and work collaboratively to drive retention.
• Pilot: Manage Pilot engagement over multiple different opportunities. Project management of Clipbook’s highest value accounts.
• Process Improvement: Contribute to the continuous improvement of the Customer Success playbook, resources, and best practices.

Qualifications

• 3-7 years of relevant experience in a client-facing position.
• Experience in business consulting, public affairs, public relations, or communications.
• Highly motivated and results-oriented with intense responsiveness, coachability, and a strong drive to succeed.
• Excellent project management, organizational, and multitasking skills
• Outstanding communication skills — able to engage with both executive stakeholders and end-users.
• Data-driven and strategic mindset.
• Adaptability and willingness to thrive in a nimble, execution-focused startup.
• Bachelor's Degree

Preferred Skills

• Familiarity with the public relations, government, or public affairs space is a plus.
• Master’s Degree in a related subject is a plus (MPA, MBA, MPP, etc.)

What we offer

• Competitive salary, full medical, dental, and vision benefits, unlimited / flexible PTO policy, bonuses for team-wide milestones, 401(k).
• Location is in New York City, Washington DC, or San Francisco.
• Some travel for key industry conferences and events; flexible PTO and sick days.
• A smart, hard working, and resourceful team;
• A profitably- and rapidly growing startup with commercial rigor at its core.
• Full-time role.