Enterprise Account Manager

Roo is growing fast and needs an experienced, innovative, and data-driven Account Manager to maintain and grow relationships with our existing Enterprise clients. You will report to the National Strategic Account Manager-  working closely to help formulate the in-market growth strategy, build a playbook to onboard and support new and existing Enterprise clients, and help maintain the Enterprise ecosystem. You will be responsible for onboarding, supporting and growing our enterprise clients turning them into avid and loyal users on our platform.

Travel up to 30% of the time for training, conferences, and events.

• Act as a strategic partner to the Enterprise Director, maintaining strong relationships with Roo’s Enterprise clients and partnering with key client stakeholders to align their hospitals’ priorities with Roo, with the goal of retaining active hospitals.
• Facilitate executive relationships alongside the Enterprise Director, ensuring a smooth transition from the Enterprise sales process through implementation and day-to-day account management with the goal of reducing turnaround time of activating corporate hospitals, getting their onboarding scheduled, and working with the local Roo reps to get the hospitals to post their first shifts.
• Be a champion for our clients and work with our internal cross-functional teams to translate customer feedback into product insights
• Collaborate with key corporate accounts to streamline the bulk upload and onboarding process for all hospitals within their organization, ensuring a smooth integration into Roo's platform
• Co-lead the implementation and onboarding process across Roo territories, ensuring timely scheduling and coordination, and establishing rapport with local Roo representatives to facilitate smooth transitions, particularly during expansion phases, with the goal of increasing shifts posted within the first month of having access to the Roo platform
• Manage inbound emails/chats from Enterprise clients (and leads) regarding requests, product bugs/glitches, cancellations, alterations, etc., in a timely manner with bias to urgency
• Serve as a liaison between corporate/Enterprise hospitals and local Roo reps; identifying downgrades in activity per corporate group in each Roo market, and partner with local Roo reps to proactively reduce churn
• Plus proactively identify and address any additional activities or tasks requiring Enterprise support, demonstrating flexibility and initiative in meeting client needs and Roo’s organizational goals

• 3+ years Veterinary hospital operations experience is required (Corporate preferred)
• 3+ years of enterprise level SaaS account management experience
• Ability to innovate and navigate ambiguity — this is an early stage startup environment scaling rapidly
• Are data-driven and possess the ability to understand clients’ business goals, anticipate future needs by analyzing market trends, and identify ways to continuously grow by crafting tailored solutions
• Have proven ability to develop relationships with key stakeholders and optimize enterprise customer accounts, you understand what it means to evangelize your product both internally and externally
• Are solutions-oriented and resourceful -- might not have all the answers, but you know how to find them
• Experience with organizing and developing SOPs
• Proven track record in driving revenue growth and expanding market penetration
• Ability to collaborate cross-functionally with sales, marketing, product, and operations teams to align strategies and achieve business objectives
• Strong presentation skills and experience in delivering compelling pitches and presentations to executive-level stakeholders
• Strong communication skills (a written prompt will be part of the interview process).
• Ability to travel up to 30% of the time for heavier conference travel seasons.

While we are a remote first company, if you are based in San Francisco this will be a hybrid role.